Customer Service Specialist I or II

ð Locations: Within 1 hour of Sheboygan WI or Springdale AR corporate offices.
ð Work Arrangement: On-site Flex Remote

Join Rockline Where Values Drive Excellence

At Rockline Industries we dont just manufacture consumer products we build trusted partnerships and create meaningful impact. As a privately held leader in consumer packaged goods were proud to be guided by our RRITE values: Renew Respect Integrity Teamwork and Excellence. These values shape our culture our people and our purpose.

Were looking for a Customer Service Specialist who thrives in a fast-paced environment enjoys solving problems and values collaboration. If youre passionate about delivering exceptional service and want to be part of a company that invests in your growth wed love to meet you.

What Youll Do

As a Customer Service Specialist youll be the key link between Rockline and our customers ensuring smooth order processing and account management. Your responsibilities will include:

Order Processing

• Review and enter EDI and manual orders
• Maintain customer profiles items and addresses
• Monitor special delivery instructions and item transitions
• Track orders and respond to customer inquiries
• Understand pricing structures commissions and accruals

Account Management

• Communicate with internal teams and customers on order status product availability and delivery appointments
• Ensure accuracy in orders and invoices
• Perform basic accounting updates and review daily reports
• Troubleshoot issues and escalate when needed
• Complete quarterly goals and contribute to continuous improvement

What Youll Bring

• Education: High School Diploma required
• Experience: We are considering candidates for a Customer Service Specialist I or II.
  • Customer Service Specialist I - 2 years of experience in an office/business or customer service role is required.
  • Customer Service Specialist II - 4 years of Customer Service Experience or equivalent business-to-business account management experience.
• Strong written and verbal communication skills
• Experience with ERP systems (JDE a plus); Logility experience a bonus
• Solid problem-solving and teamwork skills
• Basic math analytical abilities and proficiency in Microsoft Word and Excel.

Why Rockline

â Values-Driven Culture We live our RRITE values every day
â Flexibility Choose from on-site flex or remote work arrangements
â Growth Opportunities Individual development plans and quarterly goals
â Inclusive Environment We welcome diverse perspectives and foster collaboration
â Stability & Impact Be part of a privately held company with a strong reputation and purpose-driven mission

Ready to make a difference with Rockline
Apply today and help us deliver excellence to our customers.

Required Experience:

Unclear Seniority