IT Support Technician

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Pioneer of online flash sales since 2001 and key player in European e-commerce Veepee collaborates with over 7000 brands to offer highly discounted products available for a limited time. Operating across various sectors including fashion home wine travel or beauty... Veepee achieved a turnover of 3.2 billion euros incl. VAT in 2024 and employs 5000 staff members across 10 countries.

If you find Incident management exciting and you thrive working in a team dont hesitate to join our dynamic team.

In a nutshell you will be part of a small operational and IT (Tech transversal) support team.

You will participate in several duties including managing the Incident of Veepee monitoring the availability of our websites and some vital and essential services as well as providing first-level support for all level tech transversal and IT service desk management.

Responsibilities:

Being the first point of contact for Incident Management.
Be the entry point for stand-by duties after working hours and during weekends on a rotative system ( On-call shift ).
Create Automation which will benefit our Incident Management team.
Provide first-line application support to the tech transversal team.
Assist in the maintenance of IT documentation and knowledge-based articles.
Suggest discuss elaborate apply and support plans to face the challenges of an ever-growing companys IT needs

Requirements / Nice to Have :

Proven working experience with incident and IT service desk management
Good troubleshooting methodology and following best practices
IT bachelor graduate (or equivalent by experience)
Familiar with at least one current programming language (ideally C#) and have a good knowledge of SQL
Advanced level of spoken and written English
Another European language such as French will be an advantage
Able to work in early and late shifts between 6:30am - 20:00pm.
Familiar with workflow automation ( ideally n8n or zapier )

Skills & qualities:

Precise keeping an excellent eye for detail
Team player with a can-do and hands-on attitude
Service-oriented whilst being customer-focused
Flexible autonomous and resourcefulGood communicator
Can deal with pressure and high volumes of work

BENEFITS

Variable bonus

Dynamic and creative environment within international teams

The variety of self-education courses on our e-learning platform

The participation in meetups and conferences locally and internationally

Flexible retribution package (including Medical Insurance)

RECRUITMENT PROCESS

1 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter

2 Technical exchange

3 Team Interview

We are convinced that it is up to you to define the way you work to develop yourself and to progress.

At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion Veepee is committed to reviewing all applications received on an equal basis.

COMPANY For more information about our ecosystem: WHO WE ARE

Veepeeᵀᵉᶜʰ is a tech community of 500 collaborators who play a key role in Veepees innovative strategy.

From Warsaw to Sevilla through Brussels Amsterdam Paris Lyon Nantes Nice Barcelona Madrid and Lausanne all our projects are developed in an agile environment with a wide skills variety where youll be sure to find your place no matter the technology you work with.

If you love to try things why dont you jump on this new adventure

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Required Experience:

Pioneer of online flash sales since 2001 and key player in European e-commerce Veepee collaborates with over 7000 brands to offer highly discounted products available for a limited time. Operating across various sectors including fashion home wine travel or beauty... Veepee achieved a turnover of 3....