Renewals Sales Specialist
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Job Location:
Chicago, IL - USA
Monthly Salary:
$ 50000 - 55000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
The Renewal Sales organization is a critical part of the Command Center Software Sales organization at Motorola Solutions. Our mission is to secure a continuous revenue stream by ensuring the timely and successful renewal of contracts and subscriptions. We are dedicated to maximizing customer lifetime value by tracking upcoming renewals and proactively engaging with clients. We are driven by data-centric insights utilizing CRM and analytics tools to forecast renewals identify upsell and cross-sell opportunities and contribute to the companys overall growth and profitability.This role is focused on supporting Motorola Solutions Smart Application services including but not limited to SmartConnect SmartProgramming SmartLocate SmartMapping SmartMessaging and Viqi Virtual Partner.
Job Description
The Renewal Sales Specialist is responsible for managing the end-to-end renewal process for a portfolio of Motorola Solutions Smart Application Services which are software-based solutions that enhance critical communications and security ecosystems. This role is a vital part of the customer retention strategy focusing on ensuring a high renewal rate while identifying and closing opportunities for upselling and cross-selling. The ideal candidate will be a proactive detail-oriented and customer-focused individual with a strong understanding of software sales and the ability to articulate the value of Motorola Solutions application portfolio.
Key Responsibilities:
Renewal Management:
Manage a designated portfolio of renewal contracts for Motorola Solutions Smart Application Services including but not limited to public safety software and mission-critical applications
Proactively monitor contract expiration dates and initiate renewal discussions with customers well in advance of the renewal deadline to ensure timely and effective renewal processes
Prepare and deliver renewal quotes contracts and proposals in a timely and accurate manner
Track forecast and drive software sales renewals in collaboration with the Sales teams and end customers
Account and Relationship Management:
Serve as the point of contact for renewal-related inquiries from customers and channel partners
Build and maintain strong positive relationships with key stakeholders and decision-makers within the customers organization
Collaborate with Account Executives and Customer Success Managers to ensure a cohesive and consistent customer experience throughout the entire lifecycle
Upsell and Cross-sell:
Identify and qualify upsell opportunities for additional licenses features or professional services during the renewal process
Understand the customers strategic goals and operational challenges to effectively position additional solutions that can help them achieve their objectives
Administrative and Reporting:
Maintain accurate and up-to-date customer and renewal data in the CRM system (Salesforce)
Generate and analyze reports on renewal and retention rates and provide insights on portfolio performance to management
Adhere to all sales processes policies and documentation requirements
Product and Market Knowledge:
Develop and maintain a deep understanding of Motorolas Smart Application portfolio including features benefits and value propositions
Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines
Stay informed about industry trends and customer needs to demonstrate value
Qualifications:
Experience:
1 years of experience in a sales account management marketing or customer-facing role
Proven experience in a renewals inside sales or customer success role highly desirable
Skills:
Strong negotiation and closing skills with a proven track record of meeting or exceeding sales targets
Excellent verbal and written communication skills
Proficiency in CRM software (Salesforce a plus) Microsoft Office Suite / Google Application Suite and reporting software (Tableau a plus)
Strong analytical and problem-solving abilities
Ability to work independently and as part of a team in a fast-paced environment
High level of attention to detail and strong organizational skills
Education:
Bachelors degree in Sales Business Marketing or a related field preferred
Travel:
Estimated at 10-20%
Target Base Salary Range: $50000 -$55000 USD
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
Basic Requirements
- High school diploma or equivalent
- 1 years of experience in a sales account management marketing or customer-facing role
Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
NoOur :
Incentive Bonus Plans
Medical Dental Visionbenefits
401K with Company Match
10 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
IC
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
