Backend Support Area Manager, Japan Retail Customer Care (RCC)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Lead a team of team managers and oversee the management of the specialistsCultivate and maintain a positive and motivating work environment by promoting teamwork and focusing on engaging employee relationshipsEnsure that quality customer service levels are achieved (monitor and drive operational metrics: daily weekly monthly quarterly)Monitor specialists task handling to ensure accuracy and productivityPartner with HR and the operations team to plan and manage hiring and staffing plansEnable a culture of continuous improvement across all levelsWork with the global team on the deployment and execution of worldwide initiativesContribute to the formulation and implementation of the wider business plans strategies and tactics within the Retail Customer Care teamContinually review systems and processes to improve both employee and customer experience
- Minimum 3-5 years leadership experience in order management in e-commerce industryor relevant experiences
- Strong communication skills
- Fluent in Japanese and English.
- Experience working for a global organization within the technology sector
- Strong analytical ability and good track record in decision making supported by good business acumen
- Strong collaboration skills with experience working in a matrixed organization
- Knowledge and experience in e-commerce environment
Required Experience:
Manager
Key Skills
- Endpoint Security
- Evaluation
- Accountancy
- Apparel Merchandising
- Baking
About Company
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