Solutions Engineering Manager

About the role

We are seeking an experienced and highly motivated Pre-Sales Solutions Engineering Manager to lead a team of Solutions Engineers (SEs). In this role you will be responsible for guiding and mentoring your team providing technical expertise and collaborating with sales product and engineering teams to ensure our solutions meet the needs of our clients. You will play a critical role in the entire sales cycle from discovery to proof-of-concept helping our customers understand the technical and business value of our products.

What youll do as the Solutions Engineering Manager

• Team Leadership & Mentorship: Lead coach and mentor a team of Solutions Engineers. You will manage and mentor SEs execute career development paths and align team efforts with the broader company strategy. You will also coach SEs on presentation effectiveness develop messaging frameworks and ensure team readiness for high-stakes presentations.
• Technical & Strategic Guidance: Guide the SE team on technical best practices establish enablement programs and collaborate with Product to influence the roadmap. You will own the SE strategy for your team ensuring alignment with sales objectives and driving key initiatives for pre-sales effectiveness.
• Cross-functional Collaboration: Work closely with the sales team to understand customer needs and objectives. Partner with product and engineering teams to provide market feedback and help shape the product roadmap.
• Solution Expertise: Act as a subject matter expert on our software and hardware solutions. Stay up to date on industry trends and the competitive landscape.
• Customer Engagement: Engage with key accounts support complex enterprise deals and ensure the SE team delivers consistent technical value. You will also join customer meetings and presentations as a senior technical leader when needed helping to build trust and credibility with key stakeholders.
• Process Improvement: Identify and implement improvements to the pre-sales process to increase efficiency scalability and win rates.

What were looking for

• Bachelors degree in a technical field or equivalent practical experience.
• 3 years of experience in a pre-sales or solutions engineering role with a proven track record of success.
• 1 years of experience in a leadership or management role leading a team of Solutions Engineers or similar technical roles.
• Strong technical understanding of both software and hardware solutions. Experience in the restaurant or food service industry is a plus.
• Excellent communication presentation and interpersonal skills. The ability to translate complex technical concepts into clear business value is essential.
• Proven ability to work collaboratively with sales marketing and engineering teams.
• A strategic mindset with the ability to think critically and solve complex problems.
• Willingness to travel as needed.

Nice to haves

• Previous experience supporting cloud sales in the hospitality industry
• Experience with POS and/or Kitchen Display Systems
• Experience with SaaS ERP systems
• Technical skills including basic programming in web-based technologies
• Experience with the Demo 2 Win framework

What youll get

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Flexible PTO
• Paid company holidays
• Yearly team off-sites
• Medical dental and vision benefits (FSA HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds

Essential Physical & Mental Requirements:

• Prolonged periods of sitting at a desk
• Prolonged periods of typing and working at a computer
• Ability to listen and speak over the phone or Zoom calls
• High level of mental concentration and focus

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Sales Compensation:

The anticipated annualized base salary range for this full time position will be $110000 to $120000 plus a variable compensation range of $55000 to $60000 governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).

Actual compensation is based on factors unique to each candidate including but not limited to job-related skills qualifications education experience and location. Crunchtime has a location-based compensation system so someone doing the same job in a different city might have a different pay range.

Accessibility Accommodation Statement

Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact.