Technical Support Specialist
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Job Location:
Richfield, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Snap-on Business Solutions (Ohio)
Group under RS&I Division of Snap-on Incorporated
Title: Technical Support Specialist (non-exempt position)
Location: Richfield OH
Work Schedule: Monday thru Thursday 10a-7p Onsite
and Friday 11a-8p Offsite
This position requires a technically trained and self-motivated individual who can quickly and successfully identify and resolve a high degree of technical and analytical problems through telephone diagnostics emails and chats.
Responsibilities
1. *Performs and directs high-level on-line and remote diagnostics (possibly with the assistance of an experienced technician within the department) required to maintain customer satisfaction.
2. *Interfaces with Technical Support leadership as required.
3. *Solicits information from other departments relative to Customer Support/Satisfaction.
4. *Responsible for the sale of consumable items and non-contract technical services.
5. *Prepares documentation to support diagnostic needs.
6. *Analyzes new and existing product trends affecting Customer Support/Satisfaction.
7. *Provides technical input and solutions relative to field service training sales and customer requirements.
8. *Participates in procedural planning as required.
9. Generates reports as required.
10. Performs other miscellaneous duties as assigned.
Qualifications
|
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Snap-on understands the mechanics of the automotive repair business. The company is a leading manufacturer and distributor of high-quality hand tools, as well as auto diagnostic equipment and "under-car" shop implements, such as hydraulic lifts and tire changers. Snap-on has built a b ... View more
