Sales Support Specialist
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Qualifications
Key Objective
This position is responsible for providing sales support to the Agency / Franchise marketing team
Major duties and responsibilities :-
Cover Note & Policy Management
- Process insurance applications renewals endorsements and cancellations accurately and in a timely manner.
- Perform cover note control and E-Cover note issuance conversion & JPJ link.
- Monitor reporting on Cash Before Cover (CBC) weekly unconverted policies (UNA) cancellation refund and monthly credit card charges.
- Assist on renewal addition and deletion on Fleet and Trade plate policy.
- Ensure all policy documentation is complete and compliant with company and regulatory standards.
- Assist marketer on non-motor new/renewal quotation and follow up with internal team
Customer Support
- Serve as a point of contact for intermediaries /franchise dealers and customers regarding their policy-related queries through call or email.
- Assist in the resolution of intermediaries/ franchise dealers customer feedback and escalate complex issues as needed.
Document Preparation
- Preparing sorting binding and filing of policies endorsements and other correspondence within timeline through familiarization with Policy Asia ISM and E-biz system.
- Perform quality check of documentation for policy processing.
- Arranging dispatch of documents or items as necessary to Chubb HQ intermediaries and customers etc.
Compliance & Quality Assurance
- Adhere to company policies procedures and compliance standards.
Process Improvement and Others
- Assist in training new hires on backend operations processes and systems.
- Maintain up-to-date knowledge of insurance products and industry trends to best serve customers.
- Any ither duties as assigned.
Qualifications
Skills
- Relevant Computer Skills
Good Communication Skills
Experience
- Related to general insurance industry
Qualifications
- Minimum SPM or its equivalent
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
Chubb Life has been in Egypt since 2003. Chubb Life is the international life insurance division of Chubb - the world's largest publicly traded property and casualty insurance company by market capitalization.
