D365 Support Analyst
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Overview of the role
Our Dynamics 365 (D365) Support Team manage our D365 Finance & Operations system and our global user base. We are currently live with over 9000 users in UK Australia North America Middle East Europe Asia and LATAM and will be rolling the product out globally.
The D365 Support Analysts are a key part of the support team. They support teams across Turner & Townsend assisting users across various modules in D365 including project management & accounting expense management timesheets and finance focused modules.
Responsibilities
- Provide support to end users and respond to queries raised in our D365 helpdesk. The D365 Support Analyst will be responsible for handling a range of queries related to areas such as project management and setup purchase to pay client invoicing intercompany and purchase orders
- Research and recommend solutions to problems raised by users
- Provide one on one or small group coaching to select user groups
- Report and investigate bugs and incidents
- Maintain and update training materials on the D365 Hub
- Support hyper care for new regions moving onto D365
- Perform allocated system admin tasks
- Support minor configuration changes to the live D365 environment
- Test approved configuration changes within test environments for production readiness
Qualifications :
- Understanding of business systems and processes
- Clear communicator able to coach operational users through how to complete processes on D365
- Strongly customer-focused used to providing support to demanding users and teams including senior stakeholders
- Must be comfortable with working in a fast-moving dynamic environment and demonstrate flexibility and a can-do attitude
- Quick learner - analytically minded able to break down and understand information
- Experience of project management and/or procurement processes an advantage
- Experience with an ERP system specifically D365 an advantage but not essential
Additional Information :
Our inspired people share our vision and mission. We provide a great place to work where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Please find out more about us at our social media conversations for more information about Turner & Townsend and our exciting future projects:
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts are considered property of Turner & Townsend and are not subject to payment of agency order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend there must be a formal written agreement in place and the agency must be invited by the Recruitment Team to submit candidates for review.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Working in partnership makes it possible to deliver the worlds most impactful projects and programmes. Together with our clients, we turn challenge into opportunity and complexity into success across real estate, infrastructure, energy and natural resources. Website https://www. ... View more
