Customer Services & Distribution Manager

Cairo - Egypt

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Job Description Summary

This role focuses on managing strategic partnerships with pharmaceutical distributors and warehouse networks to ensure efficient supply chain operations and exceptional customer service. It involves overseeing distributor relationships handling customer complaints and inquiries and driving service excellence through proactive engagement and resolution strategies. The position plays a key role in aligning distribution activities with business goals while fostering a customer-centric environment.

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Job Description

Job Responsibilities

Leadership & Sales Delivery: Lead the National Wholesalers Team to achieve sales objectives through effective resource management clear goal setting and team development.
Strategic Account Management: Develop and implement business plans budgets and performance objectives for distributor accounts ensuring cross-functional alignment and fulfillment of contractual obligations.
Customer & Partner Engagement: Build long-term value-driven relationships with distributors and ensure access to key decision-makers to support Novartis portfolio positioning.
Operational Excellence: Oversee order processing logistics coordination and ensure timely delivery and data accuracy for all distributor transactions.
Reporting & Financial Oversight: Manage operating budgets stock in trade and issue monthly reports on distribution plans trade loading and inventory status.

Minimum Requirements

A bachelors degree in pharmacy or another field.
Minimum of 2 years in a managerial capacity role and at least 3 years in similar position or within the Sales function within the pharmaceutical industry.
Strong English and Arabic languages skills.

Commitment to Diversity & Inclusion
Novartis is an equal opportunity employer and take pride in maintaining a diverse environment. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We are committed to building diverse teams representatives of the patients and communities we serve and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empower our people to unleash their full potential.

Skills Desired

Calls Handling Curiosity Customer Care Customer Experience Customer Relations Customer Satisfaction Customer Service Customer-Support E-Learning Field Service Management Front-End Development Order Management Professionalism Sales Waterfall Model

Required Experience:

Manager

Job Description SummaryThis role focuses on managing strategic partnerships with pharmaceutical distributors and warehouse networks to ensure efficient supply chain operations and exceptional customer service. It involves overseeing distributor relationships handling customer complaints and inquirie...