Senior Case Manager

• $45.64ph super NFP salary packaging benefits
• Fixed Term contract to 30 September 2026 with possibility of extension
• Part Time Contract- 30.4hrs - 4 days per week with flexibility
• Location: Dunghutti and Birpai (Kempsey and Port Macquarie) NSW
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values we advocate for a fairer Australia to meet the growing needs of people across the country. Together were building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Youth on Track is an early intervention program supporting 1017-year-olds who are at risk of long-term involvement in the justice system. The program works with young people and their families through case management and evidence-informed interventions aimed at reducing criminogenic risks and addressing individual needs.

This is an on-site position based across both Kempsey and Port Macquarie with outreach work forming a key part of the role. As a Senior Case Manager you will provide intensive case management supports deliver a range of evidence-based interventions and coordinate services to help young people build resilience achieve their goals and divert from the criminal justice system.

Due to the geographical area the program covers outreach work is an essential part of the role and a pool car is provided.

** We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander **

Your Key Responsibilities

• Respond to referrals and conduct timely intake and risk assessments in line with program guidelines.
• Deliver intensive case management to young people and families addressing criminogenic risks and needs.
• Develop implement and review individualised and family case plans that focus on behavioural social and cultural needs.
• Provide evidence-based interventions addressing factors such as substance use family functioning education and housing.
• Build and maintain trusted relationships with young people families and key stakeholders including police schools and courts.
• Ensure accurate documentation reporting and data entry to support program outcomes and compliance.
• Provide culturally responsive and sensitive support to clients from diverse backgrounds.

Requirementsfor Success

• Relevant tertiary qualification (Cert IV or higher) in Youth Work Case Management Social Work Psychology Criminology or equivalent experience.
• Minimum of 2 years experience in intensive case management preferably with young people in the youth justice or mental health sector.
• Strong understanding of best practice criminogenic interventions behavioural supports and trauma-informed approaches.
• Demonstrated ability to manage a caseload prioritise tasks and work effectively in dynamic environments.
• Ability to travel between Kempsey and Port Macquarie and provide outreach support as required.
• Strong communication engagement and relationship-building skills with young people and their families.
• Ability to work both autonomously and collaboratively as part of a multidisciplinary team.
• First Aid Certification is desired.
• Must have a Full driver licence with no restrictions.

Before starting work with us you will need to undertake a national police history check qualifications and referee checks and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued empowered and celebrated we provide a range of employee benefits including:

• Rewarding work every day you know youre making a real difference
• Not-for-profit salary packaging reducing your tax (details via AccessPay)
• Free external confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender age ethnicity race cultural background disability religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So whoever you are if youre skilled and actively support our purpose and values you would be welcome at Mission Australia.

If you live with disability and require support to submit your application please email or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application please contact us at

How To Apply

To be considered for this opportunity click apply and send your application today!

As a committed Circle Back Initiative employer we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you.