Fenergo FenX Support

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

P1 C2 TSTSFenX experienced AMS professionalWe are seeking a detail oriented and proactive L1L2 Support Analyst to provide operational and technical support for the Fenergo KYCCLM platform. This role will be critical during and after the implementation phase ensuring smooth integration with upstream and downstream systems e.g. CRM AML Document Repositories and delivering consistent support for internal users across onboarding due diligence and compliance workflows. Experience in CLM and KYC is highly valued as well as strong communication skills in English C1 level or higher since you will be collaborating in an international Responsibilities:Level 1 Support L1:Act as the first point of contact for Fenergorelated support requests from business users e.g. onboarding compliance jobs schedules files etc. to ensure seamless application and log incidents service requests and access-related issues in the service desk tool e.g. ServiceNow utilizing ITIL basic troubleshooting for API calls issues integration failures configuration queries or workflow Standard Operating Procedures SOPs for known users on Fenergo functionality permissions and common usage complex issues to L2 support or vendor as needed with clear 2 Support L2Investigate and resolve system errors data mapping issues workflow bottlenecks or integration failures across Fenergo and interfacing with business analysts system integrators and the Fenergo vendor to support configuration changes and release and monitor daily scheduled jobs batch processes and system health checks in collaboration with L1 escalated incidents service requests etc. utilizing ITIL with Infrastructure team business stakeholders andor vendors for issue with deployments and changes within the application test execution and validation during environment refreshes configuration changes or patch and maintain SOPs troubleshooting guides and runbooks for recurring issues and L1 recurring issues and follow Problem Management and root cause analysis for permanent Skills QualificationsBachelor degree in Computer Science Information Systems Finance or a related field.4 6 years of experience in application support or production support roles preferably within financial experience supporting Fenergo CLMKYC platform Working knowledge of KYCAML regulatory processes and onboarding journeys for institutional with API integrations SQL querying for issue diagnosis and batch job monitoring communication skills to support business users and collaborate with crossfunctional analytical and documentation skillsability to translate technical findings into business with ITIL foundations with strong ITSM to multi task and prioritize in a highly dynamic operational to own tickets from creation to SkillFenergo KYCCLMAML regulatory processes Secondary skill:Fenergo configurations Effective communicationKnowledge of financial services data domains (LEI/UBO/Sanctions lists