HVAC Customer Resource Coordinator
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Job Summary
Unleash your potential with the Johnson Controls team!
As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Heres what we have to offer
- Competitive pay
- Paid vacation holidays and sick time
- Comprehensive benefits package including 401K medical dental and vision care - available from day one
- Extensive product and on-the-job/cross-training opportunities supported by our outstanding internal resources
- Encouraging and collaborative team environment
- JCI Employee discount programs (The Loop by Perk Spot)
What you will do
Under direct supervision of the Area Resource Manager the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows fortimelycompletionof preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assignedtechnicians/mechanicsdaily coordinating withtechnicians/mechanicsto resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriatebusinessprocess.
How you will do it
- This position is on site preferred.
- Receives customer requests for unscheduled or scheduled service.
- Coordinates labor scheduling to align technicians to the appropriate customerand service needs.
- Communicates the action plan and services to beprovideddirectlyto the customer.
- Ensures work has been performed to the customers expectations and performs follow-up with the customer as needed.
- Answers any customer inquiries and resolves or escalates customer issues as appropriate.
- Debrief activities daily.
- Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians
- Follows up on activities to ensure completion in an established timeframe.
- Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen.
- Scheduled Service Visits on time.
- Parts ordering/PO creation support.
- Start-up support.
- Customer PO confirmation.
- WIP Management.
- Reconcile exceptions (SIR and AP).
- Attend daily team huddles
- Attend weekly planning/scheduling meetings.
- Assistwith monitoring of time and expense reporting submission.
- Review and correct unassociated time for timesheets for technicians.
- Other duties and administrative activities as assigned.
What we look for
Required
- High school diploma or equivalent required plus two to five years of service industry experience managing service operations and/or service scheduling.
- Must demonstratethe ability to perform work independently and demonstrate solid organizational and attention to detail and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence.
- Able to prioritize work activities based on financial impactto desired business goals.
- Able to influence diverse teams toaccomplishtasks/goals.
Preferred
- Associatedegree.
- Experience and/or basic project accounting or costing principles.
HIRING HOURLY RANGE: $21.63 - $34.62 (Hourly rate to be determined by the education experience knowledgeskills and abilities of the applicant internal equity location and alignment with market data.) This positionincludes a competitive benefits package. For details please visit the About Us tab on the Johnson ControlsCareers site at employees are valued members of the Johnson Controls family. They are dedicated skilled and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration innovation and personal development. Our employees are encouraged to voice their ideas and opinions knowing that they will be heard and valued. We believe in investing in our employees well-being providing competitive salaries comprehensive benefits packages and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability JCI employees play a crucial role in shaping a smarter healthier and more sustainable future for buildings and communities worldwide.
#LI-Onsite
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
Key Skills
- Employee Relations
- ATS
- Workers' Compensation Law
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- ADP
- Administrative Experience
- Human Resources
- Recruiting
- Workday
About Company
At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With a history of mo ... View more
