Associate Field Service Dispatcher
Associate Field Service Dispatcher
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Salary Not Disclosed
1 Vacancy
Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world. Join us in connecting people to commerce in this vital rewarding role.
Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and schedules identifying unfilled time slots overbooking inefficiencies cancellations and other situations including effective route control appointment arrangements with customers / providers Spare parts management debriefing quality analysis and documentation. Dispatching of all assigned work within the assigned territory to field service technicians and third parties. Ensure SLAs and balance workload between applicable resources and considering e.g. skills and spare parts availability in a most cost effective and efficient manner. Takes action to assign or reassign work to meet customer commitments.
Responsibilities
- Gains familiarity with Field Service Dispatcher methods processes and practices.
- With guidance performs basic dispatching duties including: Monitoring Technician status through mobile resource management tools.
- Checking job pools and schedules to identify unfilled time slots overbooking cancellations and other situations.
- Managing job scheduling arrival times and shift completions.
- Assigning or reassigning work to meet evolving customer requirements and commitments.
- Ensuring Technicians routes are operationally efficient and aligned with the company and customer expectations.
- Supervising backfill of daily openings in scheduled routes.
- Responding to internal and external customers regarding appointment verification rescheduling and missed appointments.
- Preparing and / or updating calendars based on work assignments and reassignments.
- Attends job-related training including initial training refresher training product service customer updates and cross-training.
- Reads new or updated reference materials / announcements pertaining to technician schedules outages promotions programming changes specials policies and other company business.
Qualifications
Required Qualifications
- We welcome new graduates to apply!
- Bachelors degree in Business Finance Marketing or related preferred.
- Proficiency in Microsoft Excel including formulas pivot tables data analysis and chart creation.
- Demonstrated high level of professionalism in all interactions and communications.
- Good written and verbal communication skills.
- Ability to work independently with minimal supervision.
#LI-Remote #LI-PT1
Required Experience:
IC
Employment Type
Full-Time
