Business Process Associate

Were looking for aBusiness Process Associateto join our Group Benefits Plan Design Services Operations this role you are expected to complete requests / transactions productively and accurately to meet Service Levels set by the management with the business unit.

On the job you will:

• Coordinate the setup and amendments of various systems and applications to ensure seamless operation.

• Create and maintain essential client documents including contracts and booklets to support business needs.

• Manage client coding to ensure accurate billing invoices and estimates enhancing financial accuracy.

• Configure systems to support claims adjudication and drug card generation ensuring efficient processing.

• Prepare and maintain access setups for company websites and mobile applications and respond to inquiries from Plan Administrators and stakeholders.

Required Qualifications:

• With at least 1 year data/BPO experience as a requirement undergrads with 2 years of data/BPO experience

• Basic knowledge with MS office applications (Word Excel PowerPoint)

• Ability to compose grammatically correct clear and concise communication

• Typing speed of at least 40 words per minute with an accuracy rate of 95%

Preferred Qualifications:

• Above average problem-solving skills

• Above average written and verbal communication skills

• Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend capture as well as interpret basic customer information)

• Fast and accurate data-entry skills with the ability to process high volumes of work accurately

• Adaptable to change

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .