Clinic Support Specialist

As a Clinic Support Specialist at MetroEHS Pediatric Therapy you will:

• Create a Welcoming First Impression - Youll greet families at the door guide them to the waiting area and ensure all intake paperwork and questionnaires are completedsetting the tone for a professional caring experience.
• Support TherapistFamily Communication - When parents are delayed youll stay with clients keep them engaged and proactively contact family membershelping maintain continuity of care and peace of mind.
• Streamline Information Flow - By processing sorting and routing mail email and faxes for Speech and OT staff you ensure that critical referrals reports and updates reach the right people without delay.
• Optimize Schedules - Youll coordinate client appointments manage staff meetings and sync therapists availabilitymaximizing productivity and minimizing downtime.
• Manage New Client Onboarding - From paperwork through patient-portal setup in our EMR you guide new families through every stepensuring a smooth compliant start to services.
• Enhance Therapy Preparation - Youll prepare materials tidy therapy rooms and support clients and parents as directedenabling therapists to focus fully on effective intervention.
• Maintain Authorization and Billing Readiness - By communicating with case managers and insurers to add and update service authorizations you keep treatment plans active and minimize payment interruptions.
• Oversee Clinic Supplies - Monitoring inventory and fulfilling supply orders or pickups ensures that therapists always have the tools they need to deliver quality care.
• Execute Essential Administrative Tasks - Through filing data entry record updates competitive research and other duties you keep our operations running smoothly and our data accurate.
• Contribute to Team Success - Youll take on additional projects as assigned by the Regional Operations Manager Clinic Director or Clinical staffbringing flexibility and initiative to every aspect of clinic life.

• Prolonged Sitting and Desk Work: Remaining seated for extended periods (up to 6 hours per day) while performing computer-based tasks filing scheduling and data entry.
• Frequent Computer Use & Fine Motor Skills: Continuous use of keyboards mice and other office equipment; tasks require precise finger dexterity for typing filing and handling small office supplies.
• Visual Acuity Requirements: Ability to read printed materials and computer screens for data entry document review and patient records.
• Telephone & Verbal Communication: Constant phone interaction; clear speech and active listening are essential for scheduling appointments addressing inquiries and coordinating with clinical staff.
• Light to Moderate Lifting: Lifting and carrying office supplies paper reams (up to 20 lbs) patient folders small equipment or mail bins; occasional need to move office furniture or equipment.
• Mobility within Facility: Walking between offices therapy rooms and other areas; negotiating stairs or uneven flooring; ability to navigate a busy sometimes crowded reception area.
• Stressful or Fast-Paced Environment: Managing multiple administrative tasks and patient needs concurrently; ability to prioritize under pressure and maintain composure during peak periods.
• Shared Workspace & Open Office Setting: Working in cubicles or open-plan areas which may include background noise from phones printers or conversations.
• Exposure to Common Office Hazards: Potential for paper cuts minor repetitive strain injuries (e.g. carpal tunnel) and ergonomic risksrequires adherence to proper workstation setup and occasional use of ergonomic aids.
• Compliance with Infection Control Practices: Regular hand hygiene occasional use of gloves or masks when handling patient documents or escorting patients and adherence to office sanitization protocols.
• When interacting and assisting with clients:
  • Active & Engaged Work Kneeling bending and playing at ground level.
  • Hands-On Support Lifting up to 50 lbs may be required.
  • Quick Reflexes Ability to respond to behaviors such as elopement (running away) or aggressive actions.
  • Loud or Noisy Environments Working with active children in dynamic settings.
  • Potential Exposure to Bodily Fluids Assisting with hygiene or accidental incidents.