NWH Service Line Manager

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

See additional Job Description below

See additional Job Description below

Service Line Managers key responsibilities include (but are not limited to) the following:

Physician and APP Onboarding

• SLM will start onboarding process and ensure all steps are required for providers to start on time and have positive onboarding and new employee experience at NWH (including credentialing Epic requests relevant communications to new employees all related workflows)
• SLM will coordinate with appropriate teams for onboarding process and update ADs and Chairs/Chiefs on progress and any issues that may arise
• Includes attending weekly meetings with Onboarding Coordinator payer enrollment teams contracting etc.
• Also responsible for managing and processing Beeline (POI) requests and other needs as required
• Scope: Behavioral Health Palliative Care Hospitalist Services (Pediatrics & Adult) OB/GYN Womens Health (MFM/ART) Special Care Nursery

NWH Clinic and Inpatient Service Line Operational Support:

• Holds weekly meetings with practice managers (including at least practice managers and supervisors /- additional administrative colleagues as appropriate)
• Meets with Practice Managers and appropriate teams as required to share policy changes workflow questions general best practices etc. Creates cohort of Practice Managers and colleagues across NWH. Ensures Practice Managers and staff are appropriately resources and informed about upcoming changes to implement them and adapt.
• Attends key meetings such as MGB Webinars NWH Leader Meetings and stays up to date on Broadcasts Epic HR changes etc. that will impact NWH operations and proactively shares notes and key impacts with affected teams.
• Provides HR/operational support to Practice Managers and escalates as needed
• Escalates issues to Administrative Directors and/or HRBPs as needed and provides regular updates
• Ensures Practice Managers have appropriate systems and plans in place to cover for planned and unplanned absences across areas of responsibility
• Helps create managerial and supervisor reference materials and trainings also including resources such as employee onboarding materials performance management etc.
• Assists with workflow challenges related to POs ordering etc.

Finances/Budget/Analysis

• Supports Administrative Directors with requisitions and POs as needed
• May include support of Special Payments for Service Lines CME and Reimbursement processes
• Other projects as assigned and appropriate; opportunity for growth

Special Projects

• Supports projects as needed across the hospital (inpatient and outpatient)
• Supports Administrative Directors and Chairs/Chiefs with data requests tracking and distribution as needed
  • E.g. Annual Quality Incentive data tracking and communications
  • Clinic Dashboards and key metrics definition tracking and improvement projects
• Other projects as assigned based on institutional needs and priorities

Reporting Structure:

• Will directly report to the Administrative Director of Maternal Child Health and will report on a dotted line basis to Administrative Directors of Surgery and Behavioral Health
• Direct Reports: Womens Health Practice Manager 2 Department of Surgery Practice Managers
  • Clinics include: ART MIGS MFM Colorectal Thoracic Plastics Breast Endocrine General / ACS Surgery Center for Weight Loss Vascular
  • Indirect Reports: Behavioral Health Practice Managers communications and interactions with other administrative staff as appropriate

Hybrid

2014 Washington Street

40

Regular

Day (United States of America)

Pay Range

- /

Grade

7

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework