IT Retail Operations Manager

Summary:

Worldwide Golf is seeking a dynamic IT Retail Operations Manager to support the day-to-day operations of GK POS that will improve POS experience and drive operational efficiencies. You will be accountable for supporting the Operations Teams through the piloting and deployment of the new POS system at Worldwide Golf. We are looking for someone with strong experience in GK.

What We Offer:

• This is a full-time direct hire position offering M/D/V benefits 401(k) matching employer HSA contribution and paid vacation & sick time.

• This person will have plenty of room for growth stemming from exciting new projects and overall company growth.

• With over 90stores in 25 states and a growing ecommerce family of sites Worldwide Golf is one of the largest golf companies in the nation. We have been in business over 50 years and we are growing!

• There is no better time to work in the golf industry! (Perks include a strong employee discount on merchandise)

• Every day is different! You will work closely with company leadership on a wide variety of projects.

Primary Responsibilities Include:

• Configure and maintain GK POS systems in retail environments.

• Troubleshoot and resolve POS-related technical issues.

• Collaborate with IT and business teams for system enhancements.

• Lead business analysis (Process mapping documentation) to support solution design.

• Plan coordinate and execute retail system rollouts.

• Lead rollout hyper care and issue resolution activities.

• Collaborate across teams to align solutions resolve SAP/POS/GK integration issues.

• Perform testing deployment and documentation of POS updates.

• Maintain documentation dashboard and SLA reporting.

• Provide stakeholder updates escalate issues and mentor team members.

• Support store operations and coordinate escalations with technical teams.

• Prioritize GK enhancement and bug tickets for IT team to resolve.

Required Experience:

• 5 years working experience with POS systems - preferably experience with POS implementations

• Hands-on experience working with GK POS (Point of Sale) systems including configuration integration and troubleshooting within retail environments

• Strong understanding of retail POS workflows and configurations.

• Familiarity with integration of POS with backend systems (e.g. ERP).

• Knowledge of SAP Fiori GK POS setup/troubleshooting

• Good problem-solving and troubleshooting skills.

• Experience with scripting or SQL is a plus.

• Experience working in a team-oriented collaborative environment

Preferred Experience:

• Experience supporting large scale applications within a 24/7 environment

• Experience identifying and implementing automation solutions to proactively detect and resolve production issues

• Experience automating team processes and workflows to improve efficiency consistency and reduce operational overhead

• Strong background in enterprise monitoring job scheduling major incident management and data center operations.

• Expertise with tools such as Open Search Dynatrace ServiceNow and related enterprise platforms.

• Experience directly or indirectly managing teams.

*The pay range for this position is $80000 - $130000 per year. Individual starting rate within this range may depend on geography experience expertise and education/training

Who We Are:

The Worldwide Golf family includes many well-renowned golf retail and e-commerce brands including:

Roger Dunn Golf Shops Edwin Watts Golf The Golf Mart Golfers Warehouse Vans Golf Shops Uinta Golf Las Vegas Golf Superstore Golfdom Mikes Golf Outlet Golf and Ski Warehouse Cool Clubs