Director of Customer Support & Sales Ops
Director of Customer Support & Sales Ops
Posted on :
25-09-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
25-09-2025
Job Description
Throughout the past 30 years plus MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Director of Customer Support & Sales Operations - Arlington TX
About our Client:
Our client is a wholesale importer of over 30 years located in Arlington TX. Their selection of products includes Christmas Fall Halloween Spring and Easter merchandise as well as garden and floral accents.
Each season customers are provided with a new array of items to choose from with hundreds of new designs in coordinating themes. With showroom locations including Atlanta Dallas and Las Vegas our client has taken on an array of new business and is actively searching for a Director of Customer Support & Sales Operations to assist with initiatives within.
Position Summary:
The Director of Customer Support and Credit is responsible for leading and overseeing the companys Key Accounts Customer Support and Credit teams. This role develops best practice processes ensures strong customer service manages credit risk and aligns departmental strategy with overall company goals. The Director plays a critical role in supporting sales growth while maintaining operational efficiency and compliance.
Key Responsibilities:
Leadership & Team Management
- Manage and provide guidance to the Key Accounts Customer Support and Credit teams.
- Mentor coach and develop team members to ensure high performance and consistent execution.
Process Development & Training
- Develop implement and maintain best practice processes and procedures across Customer Support and Credit functions.
- Create and update training guidelines documentation and position descriptions to align with future talent needs.
Organizational Structure & Strategy
- Recommend and implement organizational structures to balance customer needs with company goals.
- Define roles and responsibilities between external reps and internal support teams to improve efficiency.
- Provide strategic recommendations to leadership that support sales growth and service excellence.
Customer & Sales Support
- Analyze sales trends and customer needs to identify opportunities for growth.
- Act as a point of escalation for complex customer and sales issues ensuring timely resolution.
- Oversee customer credit decisions including establishing terms managing credit lines and handling collections.
- Support Key Account and Customer Support teams in delivering exceptional service to drive loyalty and revenue.
Performance & Reporting
- Monitor team performance and customer satisfaction metrics.
- Report on department activities identifying areas for improvement and implementing solutions.
Qualifications
- Bachelors degree in business finance management or related field preferred.
- Tenured manager with at least 3-5 years of managerial experience (SMB highly preferred) coupled with 5-10 years of Customer Support experience - all recent.
- Proven experience in customer support credit retail/wholesale or sales operations.
- Strong leadership experience with ability to mentor and guide cross-functional teams.
- Demonstrated success in process development documentation and training.
- Ability to analyze data trends and customer behavior to support decision-making.
- Proficient in ERP systems and Microsoft Office Suite (Excel Word PowerPoint).
- Strong verbal and written communication skills.
- Adaptability problem-solving ability and capacity to work under pressure in a dynamic environment.
- Ability to travel if required.
Competencies
- Leadership & Team Development
- Customer Service Excellence
- Credit & Risk Management
- Strategic Thinking & Problem Solving
- Communication & Collaboration
- Data Analysis & Trend Evaluation
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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