Customer Service Representative II
Customer Service Representative II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Title - Customer Service Representative II
Duration - 6 months
Schedule - 8 am- 5 pm M-F (Hybrid position)
Location - Sanford FL 32771
Overview:
- The Customer Support Specialist position provides a variety of order processing and sales-related support to both internal and external customers.
- Expectation is to provide legendary customer service which includes prompt and thorough responses to customer inquiries while maintaining a positive empathetic and professional attitude toward customers.
- This position works as part of a Florida regional team.
- This role is ideal for individuals with a passion for problem-solving teamwork and service excellence.
- If you have strong communication skills enjoy working in a fast-paced environment and are motivated to support mission-critical operations we encourage you to apply-even if you dont meet every requirement.
Responsibilities:
Order Management:
- Process product and service orders via direct customer contact or sales input
- Monitor and maintain order backlog; communicate proactively about order status and changes
- Coordinate with operations finance and shipping teams to ensure accurate delivery timelines
- Maintain customer files with contracts quotes and relevant documentation
Customer Billing Resolution:
- Investigate and resolve billing disputes in coordination with A/R collections team
Sales Support:
- Provide product availability pricing and formal quotations
- Support sales teams and customers with both pre- and post-order needs
Team Collaboration:
- Provide backup coverage within the team and across departments as needed
- Participate in new initiatives and contribute to process improvements
Role Focus:
- Not a call center role
- Heavy involvement in project order entry issue resolution and internal order handling
- Orders often span long lead times and may require engagement until start-up-sometimes up to two years later
Requirements:
- 0 2 years of experience in customer service order management or sales support
- Strong customer service background with proactive communication skills
- Technical aptitude and problem-solving mindset
- Strong verbal and written communication skills
- Ability to work cross-functionally in a matrixed organization
- Proficiency in Microsoft Office applications
Preferred:
- Experience with CRM systems ( preferred)
- Familiarity with ERP systems (AS/400 and Select Configure Price Quote SCPQ tools)
- Mechanical aptitude
Key Competencies:
- Customer-centric mindset with a strong focus on service quality
- Willingness to ask questions and take initiative
- Continuous improvement orientation
- Ability to collaborate across boundaries and functions
Employment Type
Full Time
