Customer Service Representative II

Sanford, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position Title - Customer Service Representative II

Duration - 6 months

Schedule - 8 am- 5 pm M-F (Hybrid position)

Location - Sanford FL 32771

Overview:

The Customer Support Specialist position provides a variety of order processing and sales-related support to both internal and external customers.
Expectation is to provide legendary customer service which includes prompt and thorough responses to customer inquiries while maintaining a positive empathetic and professional attitude toward customers.
This position works as part of a Florida regional team.
This role is ideal for individuals with a passion for problem-solving teamwork and service excellence.
If you have strong communication skills enjoy working in a fast-paced environment and are motivated to support mission-critical operations we encourage you to apply-even if you dont meet every requirement.

Responsibilities:

Order Management:

Process product and service orders via direct customer contact or sales input
Monitor and maintain order backlog; communicate proactively about order status and changes
Coordinate with operations finance and shipping teams to ensure accurate delivery timelines
Maintain customer files with contracts quotes and relevant documentation

Customer Billing Resolution:

Investigate and resolve billing disputes in coordination with A/R collections team

Sales Support:

Provide product availability pricing and formal quotations
Support sales teams and customers with both pre- and post-order needs

Team Collaboration:

Provide backup coverage within the team and across departments as needed
Participate in new initiatives and contribute to process improvements

Role Focus:

Not a call center role
Heavy involvement in project order entry issue resolution and internal order handling
Orders often span long lead times and may require engagement until start-up-sometimes up to two years later

Requirements:

0 2 years of experience in customer service order management or sales support
Strong customer service background with proactive communication skills
Technical aptitude and problem-solving mindset
Strong verbal and written communication skills
Ability to work cross-functionally in a matrixed organization
Proficiency in Microsoft Office applications

Preferred:

Experience with CRM systems ( preferred)
Familiarity with ERP systems (AS/400 and Select Configure Price Quote SCPQ tools)
Mechanical aptitude

Key Competencies:

Customer-centric mindset with a strong focus on service quality
Willingness to ask questions and take initiative
Continuous improvement orientation
Ability to collaborate across boundaries and functions

Position Title - Customer Service Representative II Duration - 6 months Schedule - 8 am- 5 pm M-F (Hybrid position) Location - Sanford FL 32771 Overview: The Customer Support Specialist position provides a variety of order processing and sales-related support to both internal and external custom...