Customer Service Account Representative

Columbus, NE - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

For further inquiries regarding the following opportunity please contact our Talent Specialist:
Amit at

Title: Customer Service Account Representative
Location: Columbus OH

Key Responsibilities
Customer-facing role (external customers only not internal support)
Order entry data entry and shipment tracking
Entering data into MS Dynamics 365 (now known as Business Central). There is training available for the new hire.
Answering inbound calls and emails (60 100 accounts to manage; 80 100 emails daily)
Proactive and polished communication with customers (phone and written)
Coordinate with Warehouse Supervisor and Inventory Lead (the new hire will receive the necessary onboarding/training from these two members)

Requirements
Experience: 1 to 3 years of experience
Call center experience acceptable
Open to junior candidates (1 year of experience is a minimum)
Strong communication skills (oral and written)
B2B customer service experience preferred (Client operates in B2B)
Education: Not a strict requirement

Additional Details
Training: Documented training available; existing team members will support onboarding
Benefits: Available (not to be shared with candidates at this stage but can be relayed verbally)
Incentives/Bonus: Not applicable
Growth Path: Potential for Sr. Customer Service role and added responsibilities

Interview Process
1st round of interviews would be separate video calls via TEAMS with 2 Interviewer.
2nd and final round could be onsite

About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.

For further inquiries regarding the following opportunity please contact our Talent Specialist: Amit at Title: Customer Service Account Representative Location: Columbus OH Key Responsibilities Customer-facing role (external customers only not internal support) Order entry data entry ...

For further inquiries regarding the following opportunity please contact our Talent Specialist:
Amit at

Title: Customer Service Account Representative
Location: Columbus OH