Technical Support Analyst
Technical Support Analyst
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Job Description
Were looking for a Technical Support Analyst Payments to join our dynamic Payments Operations team . This role requires a sharp analytical mind a passion for problem-solving and a deep understanding of the global payments landscape. Youll be responsible for maintaining payment system health resolving incidents and supporting both internal teams and external clients with data-driven insights and fast effective technical support.
Key Areas of Responsibility
Production Support & Incident Management
Provide Level 3 support for internal and external customers.
Monitor the health and stability of payment systems and transaction flows.
Manage real-time incidents identify root causes and drive quick resolutions.
Triage and resolve incoming payment-related issues from cross-functional teams including Customer Success and Finance.
Perform day-to-day operational activities for the Payments team including incident logging system validation and internal ticket resolution.
Data Analysis & Decision Support
Conduct passthrough analysis to drive toward a zero-defect merchant experience.
Use SQL/PostgreSQL and other data tools to extract insights and inform decisions.
Make and support complex payments-related decisions using structured data and trend analysis.
Documentation & Internal Enablement
Maintain and update operational policies procedures and internal knowledge resources.
Document solutions and responses to common issues contributing to continuous improvement.
Participate in post-incident reviews providing clear documentation and lessons learned.
Business Impact & Collaboration
Collaborate across global teams and functions to ensure aligned operational excellence.
Recommend process enhancements and proactively monitor for future issues.
Stay informed about evolving payment technologies compliance mandates and industry standards.
Job Qualifications
High school diploma required; bachelors degree in Computer Science Engineering Finance or related field preferred.
4 years of experience in Card Wallet or Bank Payments. Bonus points for international payment experience.
Hands-on experience with data analysis tools and languages particularly SQL/PostgreSQL.
Strong quantitative backgroundengineering econometrics or finance experience is a plus.
Strong understanding of payment transaction flows system monitoring and incident response.
Effective and self-sufficient in a fast-paced globally distributed environment.
Strong written and verbal communication skills in English.
Excellent problem-solving skills and a desire to create frictionless merchant experiences.
Comfort working in a structured process-driven environment with evolving priorities.
Our Guiding Principles
Impact: Always help and empower others whether theyre colleagues or customers.
Integrity: Do whats right for our customers and our people while being authentic.
Inspiration: Be bold be passionate and dont be afraid to fail forward.
CSGer Perks & Benefits
Work from Home in-office or hybrid flexibility
Employee Belonging Groups
Dental Medical and Vision insurance
Paid Vacation Volunteer and Holiday Time Off
Career development wellness resources and more!
Accessibility at CSG
If you need special assistance due to a disability or accommodation during any part of the application process please contact us at 1 or
Our Story
At CSG we empower companies to build unforgettable experiences for people and businesses worldwide. With over 40 years of innovation and service we help the worlds biggest brands solve their toughest challenges. Our peopleCSGersare authentic fearless and committed to building a better future.
Location(s):
India RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.
By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.
Required Experience:
IC
Employment Type
Full-Time
