Case Handlers
Case Handlers
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Job Description
The role holder will be responsible for delivering high-quality case management and administrative support across all aspects of the Help to Buy Wales scheme. This includes managing a varied caseload of new and existing buyer applications processing post-completion events and ensuring compliance with scheme rules and service level agreements.
Key responsibilities include:
- Handling a high volume of detailed cases from application to legal completion
- Processing redemption and non-redemption tasks such as subletting remortgaging and name changes
- Verifying legal and financial documentation in line with scheme requirements
- Providing excellent customer service to buyers mortgage advisors conveyancers and valuers
- Maintaining accurate records and contributing to process improvements
- Supporting colleagues and mentoring where required
What were looking for:
- Strong administrative experience with excellent attention to detail
- Ability to manage competing priorities and meet tight deadlines
- Confident communicator with a professional and proactive approach
- Skilled in Microsoft Office (Word Excel Outlook)
- Experience in case handling mortgages or shared equity loans is desirable
- Welsh language skills are a plus
If youre organised customer-focused and ready to make a difference in helping people across Wales access homeownership wed love to hear from you.
About us
Our mission is to unlock economic potential in Wales and enhance the local economy by providing sustainable effective finance.
When our businesses thrive they create a higher number of better quality jobs. The taxes they pay strengthen our public finances. The people they employ strengthen our communities.When Welsh businesses are strong Wales is strong.
The Benefits
An employer of choice
We continuously monitor industry best practices so we can deliver excellence while offering our colleagues flexibility and a great work/life balance:
- Offering a competitive salary and benefits package
- Providing office spaces and a work environment that promotes smarter working
- Encouraging ourcolleaguesto adopt a working pattern that fits in with their personal circumstances as well as the business needs
We champion an equal and diverse workplace and continually implement strategies to make sure were always achieving this:
- Delivering awellbeing programmeeach year targeted at physical and mental wellbeing
- Achieved certification by Great Place To Work and included in the UKs Best Workplaces list.
- Using exit interviews to seek feedback and continuously improve
- Acting on feedback from annual staff surveys and other feedback throughout the year
- Continuously reviewing performance statistics and acting where appropriate
We deliver a dedicated wellbeing strategy that supports the mental physical and financial wellbeing of our colleagues:
- Aligning our objectives with our business goals and recognising great performance
- Investing in our colleagues development by providing a range of training opportunities to meet individual team and business needs
- Rolling out the career progression framework providing a structured opportunity to progress all parts of the business
People are our greatest asset and fundamental to our longterm success:
- Delivering smarter working and digital transformation measuring the impact on job satisfaction and productivity
- Holding regular innovation workshops and encouraging agile projects through our project initiatives
- Promoting an inclusive culture through regular newsletters and communication and a collaborative means of gathering and using feedback from across the Development Bank Group
- Actively seeking feedback from our colleagues particularly at the half year and annual events
The benefits
Below is a taste of what we offer. Check out the full listhere.
Wellbeing
Career progression
Hybrid
working
Work life
balance
Documents
Employment Type
Full-Time
