Case Manager Tenancy Estates

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

London - UK

Monthly Salary: £ 25 - 25

Experience Required: 1-3years

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

3 months contract with a Local Authority

Job Summary:

The Case Manager Tenancy and Estates is responsible for managing and administering a large portfolio of 550750 social housing tenancies across Somerset.

The role provides comprehensive tenancy support resolves housing-related enquiries manages complex and vulnerable customer cases and ensures all tenancy management policies and procedures are correctly applied.

The postholder will play a key role in supporting tenants to sustain their homes ensuring accurate case recording on the Open Housing system and maintaining a responsive customer-focused tenancy management service.

Key Duties/Accountabilities (Sample):

Manage a caseload of 550750 social housing tenancies ensuring effective tenancy and estate management.

Provide advice at all stages of tenancy from sign-up and initial guidance to addressing complex or high-risk cases.

Offer intensive support to vulnerable tenants to promote tenancy sustainment and prevent tenancy failure.

Respond to all housing-related enquiries resolving issues promptly and professionally.

Maintain accurate and detailed case notes using the Open Housing System.

Ensure full compliance with housing legislation regulations policies and organisational procedures.

Address breaches of tenancy anti-social behaviour concerns and property-related issues in line with policy.

Work collaboratively with internal teams and external support agencies to meet tenant needs.

Conduct property visits tenancy reviews and estate inspections as required.

Provide a visible and accessible presence to tenants with a working pattern of 3 days onsite and 2 working remotely.

Skills/Experience:

Experience managing social housing tenancies including complex and vulnerable customer cases.

Strong knowledge of housing law tenancy management and relevant social housing regulations.

Excellent interpersonal and communication skills with the ability to support tenants empathetically and professionally.

Experience working with vulnerable individuals including those with high support needs.

Strong case management and organisational skills with the ability to manage large caseload volumes.

Confident using housing management systems ideally Open Housing for accurate recordkeeping.

Ability to handle challenging situations de-escalate conflict and make informed decisions.

Good understanding of safeguarding principles and multi-agency working.

Full driving licence business-use car insurance and ability to travel for property visits.

Additional Information:

The closing date: 30/11/2025.

Location: Moorland House Moorland Road Taunton TA1 2FG Somerset Council.

Working Pattern: 3 days onsite 2 days remote.

Required Skills:

Experience managing social housing tenancies including complex and vulnerable customer cases. Strong knowledge of housing law tenancy management and relevant social housing regulations. Excellent interpersonal and communication skills with the ability to support tenants empathetically and professionally. Experience working with vulnerable individuals including those with high support needs. Strong case management and organisational skills with the ability to manage large caseload volumes. Confident using housing management systems ideally Open Housing for accurate recordkeeping. Ability to handle challenging situations de-escalate conflict and make informed decisions. Good understanding of safeguarding principles and multi-agency working. Full driving licence business-use car insurance and ability to travel for property visits.

3 months contract with a Local Authority Job Summary: The Case Manager Tenancy and Estates is responsible for managing and administering a large portfolio of 550750 social housing tenancies across Somerset. The role provides comprehensive tenancy support resolves housing-related enquiries manages c...