Assistant General Manager
Share
Job Location:
Olathe, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
TS2 Hospitality is a family-owned Kansas City-based hospitality ownership and management company with four hotels open. They are part of the larger Ehrhardt Properties hotel group with over 30 franchised hotels in Missouri Illinois Kansas and Oklahoma and a brand portfolio including Marriott Hilton IHG Choice and Wyndham.
TS2 vision: We deliver remarkable hospitality by encouraging excellence in each other.
TS2 values: We are family We are selfless servants We own it We will straight talk We have fun
The Assistant General Manager is directly responsible for managing front office and food and beverage operations with significant responsibilities in overseeing other areas of the operation including maintenance and housekeeping as needed and directed by the General Manager. The Assistant General Manager will also assist the General Manager and Director of Sales with sales efforts revenue management and maintaining excellent guest satisfaction metrics. This position plays a critical role in developing and maintaining a culture of service excellence based on the companys mission and vision.
Responsibilities
- Promote and model company culture centered around company mission and values.
- Serve as the manager on duty in the General Managers absence.
- Work with and through the front desk and food and beverage associate teams to ensure hotel consistently exceeds guest service expectations and to anticipate identify and resolve guest service issues.
- Ensure the food and beverage department consistently meets all requirements for food safety alcoholic beverage control requirements and brand standards.
- Recruit hire and train a team of guest service and food and beverage associates who are properly trained in all aspects of their respective responsibilities.
- Develop schedules for front desk and food and beverage departments that include a substantial amount of time working with and training staff in-person. The schedule for this position will continually shift to include a variety of mornings evenings and weekends.
- Serve as the first line of defense in the event of call-offs on both front desk and food and beverage departments.
- Assist in revenue-related activities including revenue management analysis sales lead generation and group/event execution.
- Oversee hotel accounting functions including cash handling accounts receivable and billing.
- Oversee housekeeping maintenance operations and other responsibilities as needed/directed by hotel General Manager.
- Attend all mandatory hotel and company meetings including weekly leader virtual meetings.
Qualifications
- A positive attitude and a commitment to working as a team to deliver excellent service.
- Flexible schedule (evening weekend and holiday availability are required with the possibility of having to work or cover occasional overnight shifts).
- Able to successfully juggle owning responsibility for two separate departments simultaneously.
- Passionate about delivering excellent guest service and working directly with guests to resolve issues or complaints.
- Excellent leadership and communication skills to ensure employees know what is expected of them and have the tools and training needed to accomplish it.
- Previous leadership hotel and food and beverage experience.
- Strong computer and organizational skills.
- Comfortable being on-call for employees when issues arise and able to cover shifts if employees fail to report to work.
- Able to handle stressful high-pressure situations and conflict in a calm professional manner.
- Physically able to perform all responsibilities including but not limited to bending stooping kneeling reaching standing for extended periods and lifting up to 50 pounds.
- Able to successfully pass a drug test and background check.
Compensation & Benefits
- Competitive annual salary.
- Performance reviews with annual raise eligibility.
- Quarterly bonus plan with revenue and team performance incentives.
- Health vision and dental insurance for full-time (30 hours per week) employees.
- Paid time off for full-time employees.
- Up to $2400 referral bonus for referring new employees (per referral see handbook for details).
- 401(k) with 3% employer contribution (no employee match required must meet eligibility requirements including age tenure and hours worked see policy documents for details).
- Hotel discounts for employee family and friends through brand discount programs.
- Opportunities for promotions into senior leadership roles.
We appreciate your suggestions or referrals to professionals who may have an interest in this outstanding opportunity. Formal interest accepted here or direct all inquiries to:
OMNI Human Resource Management
Stacey Cowan Senior Search Consultant Practice Leader - Local Government Services
OMNI and our clients are Equal Opportunity Employers.
Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
About Company
Facebook Instagram Linkedin Youtube Serving Adults with Developmental Disabilities Welcome Home We are here to help answer “what’s next?” for adults with intellectual and developmental disabilities (IDD). In the St. Louis area alone, hundreds of people with disabilities are waiting to ... View more
