Head of Operations (mfd)
Head of Operations (mfd)
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Job Description
TL;DR
- Prestatech is revolutionizing credit decisioning through bank account data scoring and document automation powered by proprietary technology. With offices in Milan and Berlin our diverse team of 20 nationalities serves banks FinTechs and credit brokers across Europe.
- Were seeking a Hed of Operations to translate company strategy into actionable operational plans smooth execution performance and operational analysis to ensure efficiency and impact.
- You: bring a solid track record in operational leadership roles within FinTech (or tech/scale-ups) possess strong data-driven analytical and decision-making skills with professional proficiency in English and Italian.
Prestatech is transforming financial decisioning through our innovative technology. Founded in 2021 by successful entrepreneurs who previously built and exited Prestacap to PE investors. Weve raised 8M to expand our intelligent document processing and transaction analysis solutions across Italy Germany UK and USA.
Were now looking for a hands-on outcome-driven Head of Operations (m/f/d) with fintech experience who is eager to scale processes teams and impact. Youll work closely with the CEO and leadership team to turn strategy into execution drive operational excellence across functions and help shape the next growth chapter of Prestatech.
Tasks
Core Responsibilities
You will:
- Oversee and manage day-to-day operations across client portfolio (reporting support change requests and account management)
- Oversee and manage POCs new client launches and integrations
- Oversee and manage certifications penetration tests and contract renewals processes
- Define monitor and continuously improve KPIs processes and scalability
- Lead the Customer Success and Operations teams
- Partner with the Founders to define the operational roadmap
- Foster a culture of collaboration efficiency and innovation across the company
Requirements
- 3-5 years of professional experience track record in Operational leadership roles within FinTech or Banking ideally in startups scaleups or consulting
- A hands-on problem solver who enjoys finding efficient ways to improve processes or better yet automating them using no-code and low-code tools
- Strong analytical and logical thinking: you can frame challenges clearly when engaging with stakeholders and reimagine existing processes to drive efficiency or solve problems
- A quantitative mindset with solid proficiency in spreadsheets such as Google Sheets or Excel
- A true team player: while you value deep focus time you also thrive on collaboration and supporting colleagues to achieve shared goals
- Organized detail-oriented and curious always eager to learn and improve
- A hunter mindset: resourceful persistent and always able to find a way forward
- Professional proficiency in English and Italian
Dont tick every single box We still encourage you to apply. At Prestatech we value diverse experiences and perspectivesthe right mindset and motivation matter most.
Success in this Role Means
After 3 months: established credibility and trust within the Team and different stakeholders learn current processes diagnose challenges and improvements and translate company strategy into a clear operational roadmap draft.
After 6 months: Drive measurable improvements scale processes demonstrate leadership impact and position as a trusted operational leader and close partner to the Founders.
Recruitment Process
- 30-min video call with HR Manager
- Technical assessment: Cognitive test Case study
- C Levels Interview
- Team fit conversations with Product Engineering and Customer Success
Benefits
Why Prestatech
- Compensation Competitive package based on experience (open ended contract)
- Impact Shape the future of a fast-growing fintech with direct influence on product and operations
- Growth 1000 annual training budget
- Hybrid working model (4 days in-office 1 remote on Friday) in vibrant Isola Milan
- Culture Diverse international team with regular offsites/events
Prestatech actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination including based on race national or ethnic origin age religion disability sex gender identity or sexual orientation. With over 30 employees from more than 20 different nations our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives
Employment Type
Full Time
