Specialist Technical Mining Systems
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About BHP
At BHP we support our people to grow learn develop their skills and reach their potential. With a global portfolio of operations we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
Our purpose is to maintain healthy high-performing and highly available mining systems that enable aspirational safety and production targets for Western Australia Iron Ore (WAIO) operations.
This mid-levelSpecialistrole is primarily focused oncoordinating system maintenance and change activitiesacross multiple product domains including stakeholder engagement and collaboration with technical subject matter experts (SMEs). The role also providesLevel 1 technical support with a focus on fulfilling incidents and service requests to maintain operational continuity and system reliability. This position offers strong opportunities for skill development and progression within a dynamic digitally enabled operational environment.
Key Responsibilities
- Level 1 Technical Support Delivery Provide first-line technical support via ServiceNow across central Pilbara Mining System service lines. This includes managing incidents and service requests delivering backfill support across product domains and contributing to skill development through hands-on operational exposure.
- System Maintenance Coordination Lead and coordinate system changes and outage activities including server restarts patching cyber vulnerability remediation and lifecycle planning.
- ServiceNow Operations Management Manage incidents problems and changes in line with service level agreements (SLAs) and ITIL best practices.
- Continuous Improvement Identify scope and implement initiatives to enhance system performance and reliability.
- Safety and Compliance Support field leadership risk management and ensure systems meet cyber architecture and operational standards.
- Stakeholder Engagement Build strong relationships with internal customers and vendors applying BHP Operating System principles.
Product Domains Supported
- Komatsu Dispatch Frontrunner Provision MineCare
- Caterpillar Fleet Command Terrain Health
- Epiroc Rig Control System (RCS) Surface Manager
- Safety Systems Wabtec Collision Awareness System (CAS) Edge Detection System (EDS) Caterpillar Driver Fatigue and Distraction System (DSS)
About You
- You bring practical experience in mine operations and a strong understanding of fleet management systems
- Proven capability in administering ServiceNow and applying ITIL service management principles.
- A STEM degree is highly desirable and experience supporting autonomous vehicle systems is considered highly advantageous.
- Youre confident managing stakeholders and coordinating with technical SMEs to plan and execute system changes while also delivering Level 1 technical support across multiple product domains.
- Your proactive approach technical acumen and collaborative mindset help maintain reliable high-performing mining systems that enable safe and efficient operations across WAIO.
About Our Process
At BHP we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks medical drug and alcohol testing due diligence checks right to work checks and/or reference checks.
If you are already employed directly by BHP please log in using your BHP email address or apply via our internal jobs portal.
Supporting a Diverse Workforce
The size stability and magnitude of our business not only provides significant opportunity for professional development but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees lives that are important and work is only one of these so we offer benefits to enable your work to fit with your life. These benefits include flexible working options a generous paid parental leave policy other extended leave entitlements and parent rooms.
At BHP we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce thats more diverse and represents the communities where we work and live. providing a work environment in which everyone is included treated fairly and with are an Equal Opportunity employer and recognise that true diversity includesgenderage race disability status sexual orientation religion neurodiversity education levels and many more aspects of your identity.
BHP is committed to providing a recruitment process that is fair equitable and accessible for all. If you have a disability we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process please email us at .
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
At BHP what we produce is essential for the world to continue to grow and make the transition to cleaner energy possible.
