Senior Field Support Specialist

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases Specialty Products Refrigeration Systems Power Systems and Comprehensive Services; and leading our industry by Innovating Whats Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Senior Field Support Specialist

Location: Western or Central Regions

What we are looking for:

The Senior Field Support Specialist represents both Anthony and Hillphoenix brands creating and maintaining relationships with our Customers Dealers and regional contractors. This position is responsible for overseeing the Customers experience post shipment supervising regional contractors to ensure prompt response primarily focused on issue identification and resolution new equipment start-ups and other engagements as required. This is a key role in gathering information in the field to ensure rapid and complete resolution to quality issues and help identify potential design changes.

What you will be responsible for in this role:

• Utilizes knowledge of refrigeration mechanical hydronic and electrical machinery to make independent decisions about repairs modifications or updates to DFR equipment by giving direction to the end user or contractor
• Trains regional contractors and dealers on installation and maintenance of equipment; identifying broad training opportunities and relaying back to training department
• Supervises installation/service representatives with repairs modifications or updates to DFR equipment when required
• Ensures DFR quality standards are being met through Customer visits and follow-ups
• Works with product management engineering and quality to define proper maintenance schedules for DFR equipment for inclusion in technical and installation manuals
• Ensures regional contractors and dealers are following safety guidelines when overseeing installations start-ups re-models and investigations
• Oversees new equipment start-ups as needed to ensure successful installation and operation especially with new products
• Systematically diagnoses field issues creating thorough field reports that include the process used to diagnose the measurements and observations collected and finally developing a robust conclusion with recommendations on actions to resolve; this includes scheduling and coordinating work with 3rd party service providers.
• Oversees contractor engagement for assigned region
• Serves as subject matter expert for assigned region & manages the communication between the field the internal team(s) field sales distributors and end-users.
• Identify quality and performance trends and report out to appropriate organization to assure root cause problem resolutions
• Minimum 80% travelling requirements

What are the basic qualifications

• High School diploma with ten (10) or more years of relevant experience and or five (5) years in the supermarket refrigeration industry
• Journeyman refrigeration certificate maybe required in some regions

What are the preferred qualifications

• AC/R certification
• EPA Certification

To be a great fit for the role:

• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

• Ability to calculate figures and amounts such as proportions percentages area circumference and volume.
• Ability to apply concepts of basic algebra and geometry.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. Its our values that define Dover to all of our key audiences: our shareholders customers prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions as they form the basis by which we do our jobs make decisions and measure our performance. Its our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards Openness and Trust

Whats in it for you

• Medical Dental and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

#LI-CW2

Work Arrangement : Remote

Salary Range : $69000.00 - $124000.00

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud where parties posing as Dover employees recruiters or other agents try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job or for a job offer by contacting us directly through our Dover and affiliated operating company websites at To learn how you can protect yourself review our Recruitment Fraud Notice on our careers site.

This position may be located in:Americas : United States : Arizona : Chandler
Americas : United States : Arizona : Flagstaff
Americas : United States : Arizona : Flagstaff
Americas : United States : Arizona : Mesa
Americas : United States : Arizona : Phoenix
Americas : United States : Arizona : Scottsdale
Americas : United States : Arizona : Tempe
Americas : United States : Arizona : Tucson
Americas : United States : Arizona : Yuma
Americas : United States : Arkansas : Bentonville
Americas : United States : Arkansas : Conway
Americas : United States : Arkansas : Fayetteville
Americas : United States : Arkansas : Fort Smith
Americas : United States : Arkansas : Jonesboro
Americas : United States : Arkansas : Little Rock
Americas : United States : Arkansas : Springdale
Americas : United States : California : Anaheim
Americas : United States : California : Apple Valley
Americas : United States : California : Bakersfield
Americas : United States : California : Barstow
Americas : United States : California : Brea
Americas : United States : California : Camarillo
Americas : United States : California : Chino
Americas : United States : California : Chino
Americas : United States : California : City of Industry
Americas : United States : California : Colton
Americas : United States : California : Corona
Americas : United States : California : Cypress
Americas : United States : California : El Centro
Americas : United States : California : Fontana
Americas : United States : California : Fresno
Americas : United States : California : Garden Grove
Americas : United States : California : Grand Terrace
Americas : United States : California : Hesperia
Americas : United States : California : Highland
Americas : United States : California : Imperial Valley
Americas : United States : California : Irvine
Americas : United States : California : Lake Elsinore
Americas : United States : California : Lake Forest
Americas : United States : California : Long Beach
Americas : United States : California : Los Angeles
Americas : United States : California : Modesto
Americas : United States : California : Moreno Valley
Americas : United States : California : Mountain Ranch
Americas : United States : California : Norris Rods
Americas : United States : California : North Hollywood
Americas : United States : California : Oakland
Americas : United States : California : Ontario
Americas : United States : California : Orange County
Americas : United States : California : Oxnard
Americas : United States : California : Rancho Cucamonga
Americas : United States : California : Redlands
Americas : United States : California : Riverside
Americas : United States : California : Sacramento
Americas : United States : California : San Bernardino
Americas : United States : California : San Diego
Americas : United States : California : San Francisco
Americas : United States : California : San Jose
Americas : United States : California : Santa Ros
Americas : United States : California : Shafter
Americas : United States : California : Sylmar
Americas : United States : California : Taft
Americas : United States : California : Thousand Oaks
Americas : United States : California : Valencia
Americas : United States : California : Ventura
Americas : United States : California : Yucaipa
Americas : United States : Colorado : Aurora
Americas : United States : Colorado : Colorado Springs
Americas : United States : Colorado : Denver
Americas : United States : Colorado : Evans
Americas : United States : Colorado : Fort Collins
Americas : United States : Colorado : Frederick
Americas : United States : Colorado : Lakewood
Americas : United States : Colorado : Parachute
Americas : United States : Colorado : Yuma
Americas : United States : Idaho : Boise City
Americas : United States : Idaho : Idaho Falls
Americas : United States : Idaho : Meridian
Americas : United States : Idaho : Nampa
Americas : United States : Idaho : Pocatello
Americas : United States : Illinois : Aurora
Americas : United States : Illinois : Bellwood
Americas : United States : Illinois : Chicago
Americas : United States : Illinois : Downers Grove
Americas : United States : Illinois : Elk Grove Village
Americas : United States : Illinois : Grayville
Americas : United States : Illinois : Hodgkins
Americas : United States : Illinois : Joliet
Americas : United States : Illinois : Naperville
Americas : United States : Illinois : New Lenox
Americas : United States : Illinois : Oakbrook Terrace
Americas : United States : Illinois : Rock Island
Americas : United States : Illinois : Rockford
Americas : United States : Illinois : Skokie
Americas : United States : Illinois : Wheeling
Americas : United States : Indiana : Carmel
Americas : United States : Indiana : Evansville
Americas : United States : Indiana : Fort Wayne
Americas : United States : Indiana : Indianapolis
Americas : United States : Indiana : Jeffersonville
Americas : United States : Indiana : La Porte
Americas : United States : Indiana : Madison
Americas : United States : Indiana : Plainfield
Americas : United States : Indiana : South Bend
Americas : United States : Iowa : Cedar Rapids
Americas : United States : Iowa : Centerville
Americas : United States : Iowa : Davenport
Americas : United States : Iowa : Des Moines
Americas : United States : Iowa : Iowa City
Americas : United States : Iowa : Keosauqua
Americas : United States : Iowa : Sioux City
Americas : United States : Kansas : El Dorado
Americas : United States : Kansas : Great Bend
Americas : United States : Kansas : Kansas City
Americas : United States : Kansas : Liberal
Americas : United States : Kansas : Olathe
Americas : United States : Kansas : Overland Park
Americas : United States : Kansas : Topeka
Americas : United States : Kansas : Wichita
Americas : United States : Missouri : Columbia
Americas : United States : Missouri : Farmington
Americas : United States : Missouri : Independence
Americas : United States : Missouri : Kansas City
Americas : United States : Missouri : Springfield
Americas : United States : Missouri : St. Louis
Americas : United States : Missouri :
Americas : United States : Montana : Billings
Americas : United States : Montana : Bozeman
Americas : United States : Montana : Butte-Silver Bow
Americas : United States : Montana : Great Falls
Americas : United States : Montana : Missoula
Americas : United States : Nebraska : Bellevue
Americas : United States : Nebraska : Grand Island
Americas : United States : Nebraska : Kearney
Americas : United States : Nebraska : Lincoln
Americas : United States : Nebraska : Omaha
Americas : United States : Nevada : Henderson
Americas : United States : Nevada : Las Vegas
Americas : United States : Nevada : North Las Vegas
Americas : United States : Nevada : Paradise
Americas : United States : Nevada : Reno
Americas : United States : New Mexico : Albuquerque
Americas : United States : New Mexico : Carlsbad
Americas : United States : New Mexico : Clovis
Americas : United States : New Mexico : Farmingtion
Americas : United States : New Mexico : Hobbs
Americas : United States : New Mexico : Las Cruces
Americas : United States : New Mexico : Rio Rancho
Americas : United States : New Mexico : Roswell
Americas : United States : New Mexico : Santa Fe
Americas : United States : Oklahoma : Broken Arrow
Americas : United States : Oklahoma : Claremore
Americas : United States : Oklahoma : Jenks
Americas : United States : Oklahoma : Lawton
Americas : United States : Oklahoma : Moore
Americas : United States : Oklahoma : Norman
Americas : United States : Oklahoma : Oklahoma City
Americas : United States : Oklahoma : Pauls Valley
Americas : United States : Oklahoma : Pryor
Americas : United States : Oklahoma : Ratliff City
Americas : United States : Oklahoma : Stigler
Americas : United States : Oklahoma : Tulsa
Americas : United States : Oklahoma : Woodward
Americas : United States : Oregon : Clackamas
Americas : United States : Oregon : Eugene
Americas : United States : Oregon : Gresham
Americas : United States : Oregon : Hillsboro
Americas : United States : Oregon : Milwaukie
Americas : United States : Oregon : Portland
Americas : United States : Oregon : Salem
Americas : United States : Utah : Orem
Americas : United States : Utah : Provo
Americas : United States : Utah : Roosevelt
Americas : United States : Utah : Salt Lake City
Americas : United States : Utah : Vernal
Americas : United States : Utah : West Jordan
Americas : United States : Utah : West Valley City
Americas : United States : Washington : Bellevue
Americas : United States : Washington : Seattle
Americas : United States : Washington : Spokane
Americas : United States : Washington : Tacoma
Americas : United States : Washington : Vancouver
Americas : United States : Wyoming : Casper
Americas : United States : Wyoming : Cheyenne
Americas : United States : Wyoming : Gillette
Americas : United States : Wyoming : Laramie
Americas : United States : Wyoming : Rock Springs

Sub Division :Corporate

Job Requisition ID :62873

Job Function : None