Aging Program Specialist (Exec I)

Chicago, IL - USA

Monthly Salary: $ 5928 - 8493

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Requisition ID:48146
Closing Date: 10/01/2025
Agency:Department on Aging
Class Title:EXECUTIVE I - 13851
Skill Option:None
Bilingual Option:None
Salary: Anticipated Starting Salary (effective 07/01/2025):$5928 Full Range: $5928 - $8493
Job Type: Salaried
Category:Full Time
County: Cook
Number of Vacancies: 2
Bargaining Unit Code:RC062 Technical Employees AFSCME
Merit Comp Code:

This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.

About the Agency

The MISSION of the Illinois Department on Aging is to serve and advocate for older Illinoisans and their caregivers by administering quality and culturally appropriate programs that promote partnerships and encourage independence dignity and quality of life.

As a State of Illinois employee you will receive a robust benefit package that includes the following:

Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
Competitive Group Insurance benefits including health life dental and vision plans
Pension plan through the State Employees Retirement System
Deferred Compensation Program voluntary supplemental retirement plan
Option pre-tax programs Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
10-25 days of paid vacation time annually (10 days for first year of state employment)
12 paid sick days annually which carryover year to year
3 paid personal business days per calendar year (pro-rated dependent on start date)
13-14 paid holidays per year
12 weeks of paid parental leave
Employee Assistance Program and/or mental health resources

These are just a few of the many perks available to all State employees. For more information about our benefits please follow this link. Work for Illinois

Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.

No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Department on Aging is seeking to hire a motivated self-starting Executive I that has a desire to work in a customer service-based environment. The Division of Community Relations and Outreach is eager to welcome someone who will have an immediate impact. This position will be working for and with established managers and co-workers who offer support guidance and mentorship. If you have a desire to serve others and have a meaningful impact into someones life we encourage you to apply.

Essential Functions

Provides complex telephone assessment face to face interviews linkage to services email responses and correspondence following all Senior Helpline and Department policy and procedures utilizing Aging Information and Referral Services (AIRS)standards and taxonomy procedures.
Logs all transactions utilizing the client tracking system at time of the call or transaction.
Receives reports of alleged abuse of older adults and adults with disabilities living in the community.
Identifies and utilizes resources to provide up-to-date information for program options and eligibilities at time of a call.
Participates in agency and Senior HelpLine training.
Provides updates to network agencies and providers as requested.
Attends outreach events to educate seniors and caregivers on available services and programs.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

Requires knowledge skill and mental development equivalent to completion of four years of college preferably with course work in business or public administration.
Requires one year of responsible administrative experience in a public or business organization or completion of an agency approved professional management training program.

Preferred Qualifications

Prefers one year of experience working in a call center.
Prefers one year of experience conducting casework with human service-related programs or services.
Prefers one year of experience drafting correspondence of a professional nature.
Prefers one year of experience providing written event summaries.

Conditions of Employment

Requires the ability to pass a criminal background check.
Requires ability to travel within the state.
Requires AIRS certification for Referral Assistance Services within the employees probationary period or within the first six months of being hired within this position.

***The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: 8:30am - 5:00pm Monday-Friday
Work Location: 555 W. Monroe St. 15th Floor Chicago Illinois 60661
Agency Contact: Nick Gilmore
Email:
Phone #:
Posting Group: Social Services

This position DOES NOT contain Specialized Skills (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the Apply button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the homepage in the blue ribbon.

Non-State employees should log in on the using the View Profile link in the top right of the homepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.

If you have questions about how to apply please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on click Application Procedures in the footer of every page of the website.

The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

Required Experience:

Unclear Seniority

Job Requisition ID:48146Closing Date: 10/01/2025Agency:Department on AgingClass Title:EXECUTIVE I - 13851Skill Option:NoneBilingual Option:NoneSalary: Anticipated Starting Salary (effective 07/01/2025):$5928 Full Range: $5928 - $8493Job Type: SalariedCategory:Full TimeCounty: CookNumber of Vacancies...