IT Infrastructure Specialist
IT Infrastructure Specialist
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Job Description
JOB SUMMARY
An IT Infrastructure Specialist is a technically minded project coordinator and IT support specialist that utilizes successful organization techniques to manage multiple IT projects simultaneously supporting current clinics and helping facilitate and support CityVet growth.
It is the responsibility of the IT Infrastructure Specialist to work with members of the Technology Team Vendors interdepartmental connections and the IT Leadership to find solutions for technology-related problems questions and inquiries. The IT Infrastructure Specialist will have a large impact on the overall goals and agendas of day-to-day technology operations as well as growth and development initiatives.
RESPONSIBILITIES & DUTIES
Assistance in project coordination organization and management of department initiatives.
Assistance in monitoring and management of technology partners and accounts
Supports with testing and support for proprietary software and systems as well as quality control of internal software and external vendor support software processes and effectiveness.
Support IT Leadership and aid with overall assistance and support of general team goals within the organization
Oversee track and measure system and network performance.
Create instructions and training programs for all program installation sequences for the field team as needed and requested.
Evaluate and recommend hardware and software purchases to IT Leadership
Assist with the management analysis and budgeting of all software licensing renewals.
Assist in providing in-person over the phone and virtual technical support to clinics and hospitals up to and including desktop phones software website and proprietary software assistance.
If needed help with the deployment and technical setup of new location IT setup (occasional travel outside Dallas and Fort Worth may be required)
Position involves some after-hours and weekend time (support and project work)
Complete all tasks as assigned by their supervisor.
CAREER DEVELOPMENT
Opportunities for career advancement include but are not limited to:
Senior IT Infrastructure Specialist
IT - Infrastructure Manager
IT Team Lead
IT Manager
QUALIFICATIONS & SKILLS
Great interpersonal skills and the ability to work with technical and non-technical personnel.
Extremely detail oriented with strong project management timeline and reporting skills
Experience with quality assurance of technical processes and procedures
Extremely web internet and app savvy
Knowledge of IT networking IP structure web systems architecture and standards
Strong knowledge of Excel Google Sheets and documentation processes
Unwavering interpersonal skills
Displays critical thinking ability and active listening skills.
Strong verbal and written communication abilities
Maturity good judgment and professional demeanor
Self-driven takes initiative working with minimal supervision and direction.
Ability to demonstrate and uphold CityVets core values.
QUALIFICATIONS & SKILLS (DESIRED BUT NOT REQUIRED)
Firewall administration and support Sophos Central experience a plus.
VoIP administration and support RingCentral experience a plus.
Linux/UNIX systems administration experience (installation and support)
Database structure knowledge installation support and query language knowledge
REQUIREMENTS
3 years experience working with technology and project management.
Reliable transportation for travel to and from DFW area clinics
Ability to lift 50 lbs. to waist height occasionally.
Occasional bending walking lifting carrying and reaching.
At least 18 years of age at the time of hire
Required Experience:
Unclear Seniority
Employment Type
Full Time
