About SKF

SKF started its operations in India in 1923. Today SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units seals mechatronics lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.

SKFs solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction energy efficiency and equipment longevity and reliability. With a strong commitment to research-based innovation SKF India offers customized value-added solutions that integrate all its five technology platforms.

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SKF Purpose Statement

Together we re-imagine rotation for a better tomorrow.

By creating intelligent and clean solutions for people and the planet

JOB DESCRIPTION

Position Title: Service Owner SIAM Operations

Reports To: Head of Global IT & OT Infrastructure

Role Type: Individual Contributor

Location: Bangalore

Purpose of the role

SKF is seeking an experienced Service Owner for Service Integration and Management (SIAM) to lead the transformation of SIAM practices across our organization. The successful candidate will be responsible to partner with our Regional IT Colleagues and ensuring seamless delivery of IT services driving process improvements and optimizing service quality.

Job Responsibilities

1. SIAM Strategy: Join the transformation journey and lead the developments and implementation of agreed improvements with suppliers to strengthen strategy ensuring seamless delivery of IT services.
2. Service Desk Operations: Oversee the management of Service Desk operations ensuring timely and effective solutions to meet the needs of our end users.
3. Incident & Problem Management: Quickly addressing and resolving incidents to minimize impact on users and operations. Identifying and eliminating the underlying causes of problems to prevent recurrence.
4. Change & Release Management: Manage and oversee the change and release processes to ensure smooth implementation and minimal disruption to IT services. Evaluate risks associated with changes and releases.
5. Process Optimization: Identify areas for process improvement and implement changes to optimize service delivery.
6. Service Level Management: Develop and manage service level agreements (SLAs) with service providers ensuring compliance and optimal service delivery.
7. Vendor Management: Manage relationships with multiple IT service providers ensuring effective communication issue resolution and contract compliance.
8. Governance and Compliance: Ensure SIAM and Service Desk practices comply with organizational policies procedures and regulatory requirements.
9. Continuous Improvement: Drive continuous improvement initiatives to enhance service quality efficiency and effectiveness.
10. Team Management: Lead and manage a team of SIAM and Service Desk Lead providing guidance coaching and development opportunities.
11. Automation of repetitive tasks Experience in driving automation for repetitive tasks

Skills And Knowledge Requirements:

• 1. Experience: Minimum 10 plus years experience in IT service management with a focus on SIAM Service Desk operations or similar frameworks.
• 2. Certifications: Must be an ITIL expert. LEAN Six-Sigma and SIAM certifications preferred.
• 3. Knowledge: In-depth knowledge of IT service management best practices SIAM frameworks and industry trends both product and service organization.

Certification (must)

• ITIL Expert

Education

• Bachelors or masters degree in computer science engineering or related field.

If you are interested and meet the above requirements you can also submit your application by sending your latest resumes to Senior Recruiters - Sharath & Sindhu (/)