IT Event Management Trainee (REF4687X)
IT Event Management Trainee (REF4687X)
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Salary Not Disclosed
1 Vacancy
Job Description
Trainee
Tasks:
- Working on customer and monitoring tickets.
- Accurate precise work including pre- and post-documentation of each task
- Keeping SLAs by ensuring the quick handing of tickets.
- Starting escalation procedure in case of CBI high or Critical issues.
- Improving the knowledge base.
- Cooperation with other resolver teams.
Qualifications :
Requirements
- Active (or passive under 25) full-time student status
- Commitment to at least 20 hours of work per week
- English B2
- German B2
- MS Office Knowledge
- Basic IT knowledge
- Good communication skills
- Attention to details
- Teamwork but able to work alone as well
- Responsibility
Language skills: English and German
Advantages:
- Basic Service-NOW knowledge.
- Advance German language skills.
- Willingness to learn IT basics.
- Willingness to work in overlapping shifts.
- Student of faculty of IT or Engineering
- ITIL MS Office MS365 knowledge
Personality:
- Eagerness to learn and grow
- Collaborative mindset
- Reliable & flexible
- Customer-focused approach
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Intern
Employment Type
Remote
Company Industry
Key Skills
- Abinitio
- Lifting Equipment
- Customer Service
- Apache Commons
- Business Management
