Senior Staff Technical Program Manager
Senior Staff Technical Program Manager
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1 Vacancy
Job Description
What you get to do
We are seeking a Sr. Staff Technical Program Manager to join our STEP Strategic Program Management this role you will support our Chief Operating Officer of Strategic Business Operations to drive strategic priorities and operational excellence across ServiceNow. The successful candidate will be a self-starter with proven expertise in program management possessing the ability to think strategically while executing tactically. This person will have the capacity to conceptualize develop drive coordinate and manage large programs effectively. Additionally they should excel at executive communication building relationships collaborating and influencing others with experience working closely with senior executives across different regions and functions.
Strategic Program Management Responsibilities:
- Drive critical cross-functional programs that deliver impactful outcomes for ServiceNow working across Product Engineering Experience Sales and Customer Success teams.
- Align program goals with overall business strategy defining clear metrics milestones and structures to ensure effective execution.
- Break down complex tasks into actionable program plans with prioritized deliverables clear dependencies risk assessments and success criteria.
- Facilitate collaboration among multiple stakeholdersincluding Product Engineering Go-To-Market and Customer Successto establish plans track progress and ensure accountability.
- Develop and implement processes templates and training as needed to ensure program delivery and process adoption.
- Oversee change management efforts guiding teams through organizational transitions and process improvements.
- Guide and create content for and conduct executive-level meetings and cross-functional events to communicate goals updates and drive alignment.
- Report on program status risks and outcomes to stakeholders through regular updates and transparent communication.
- Leverage data to identify trends inform initiatives and provide guidance with actionable insights.
- Utilize AI and innovative tools to enhance program effectiveness streamline communication and proactively manage risks.
Qualifications :
Required skills
- 10 years of hands-on program management experience in large complex enterprise environments.
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Demonstrated ability to orchestrate cross-functional initiatives ensuring alignment with organizational priorities
- Outstanding written and verbal communication skills with the capacity to convey complex ideas clearly to diverse audiences.
- Excellent organizational skills adept at managing multiple priorities and meeting tight deadlines.
- Proven track record in creating and optimizing repeatable processes to drive efficiency and quality outcomes.
- Strong collaboration and influence skills fostering effective teamwork across varied disciplines.
Preferred Skills
- Background in enterprise software or SaaS is highly desirable; technical proficiency to address complex opportunities is a plus.
- Experience in customer-facing or management consulting roles is a plus.
- Project Management Professional (PMP) certification or equivalent preferred.
For positions in this location we offer a base pay of $168900 - $295600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location where the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Continuous Integration
- Agile
- HTTPS
- SAFe
- Systems Engineering
- Acquisition Strategy
- Requirements Analysis
- Sharepoint
- UML
- Technical Support
- Cerner
- Troubleshooting
