Consumer Liaison Officer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dedicated Consumer Liaison Officer to join the Consumer Liaison Service at Joondalup Health Campus and be the vital link between our consumers and healthcare services.
About the Role
As a Consumer Liaison Officer you will play a pivotal role in enhancing the patient experience by:
- Acting as the first point of contact for patient feedback concerns and compliments.
- Supporting patients families and carers to navigate the healthcare system.
- Collaborating with clinical and non-clinical teams to resolve issues and improve service delivery.
- Promoting a culture of transparency respect and continuous improvement.
Key Responsibilities
- Receive document and manage consumer feedback in accordance with Ramsay Health Care and the Western Australia Department of health policy and legislation.
- Facilitate timely and compassionate responses to complaints and concerns.
- Identify trends and contribute to service improvement initiatives.
- Build strong and supportive relationships with stakeholders within the complaints process.
About You
Were looking for someone who is:
- A strong communicator with excellent interpersonal skills.
- Empathetic patient-focused and solution-oriented.
- Previous experience in a hospital or healthcare setting.
- Strong skills using Microsoft Office and incident/feedback Management Systems.
- Excellent documentation and report/letter writing skills.
- Excellent attention to detail.
Whats in it for you
- Professional Advancement: Recognition Rewards Professional Development and Employee referral programs. Free access to LinkedIn Learning education scholarships and the Ramsay Leadership Academy to support career progression.
- Discounts: Ramsay Rewards - Access great deals at major retailers. Hospital Allied Health & Pharmacy discounts - youll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
- Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster Flexible Leave Program and a free Employee Assistance Program offering access to confidential counselling coaching and support 24/7.
- Leisure/Social/Financial: Discounts for leisure travel with selected Hotels salary sacrifice opportunities e.g. airport lounge membership self-education expenses novated leasing and more.
Why Joondalup Health Campus
Owned and operated by Ramsay Health Care Australias largest and most respected operator of private hospitals Joondalup Health Campus is the largest health care facility in Perths northern suburbs providing 24-hour acute care from an integrated public and private campus.
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct available at
To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
Requirements
- Must provide a National Police check conducted within the previous 12 months
- Depending on the role Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.
- Australian citizens and permanent residents only.
If you have any enquiries regarding this opportunity please do not hesitate to contact Alicia Simmons via
Closing date: 20 October 2025
Required Experience:
Unclear Seniority
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
