Customer Care Representative
Customer Care Representative
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Job Description
About Huawei
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains telecom networks IT smart devices and cloud services we are committed to bringing digital to every person home and organization for a fully connected intelligent world.
At Huawei innovation focuses on customer needs. We invest heavily in basic research concentrating on technological breakthroughs that drive the world forward. We have more than 207000 employees and we operate in more than 170 countries and regions.
Huaweis end-to-end portfolio of products solutions and services are both competitive and secure. Through open collaboration with ecosystem partners we create lasting value for our customers working to empower people enrich home life and inspire innovation in organizations of all shapes and sizes.
Job Title: Customer Care Representative
Job Location: Warsaw Poland
Main Responsibilities:
- Responding to customer inquiries regarding Digital Power products via telephone email and similar channels.
- Creating reports and forwarding inquiries to the appropriate person in accordance with the guidelines.
- Responding to queries within SLA (Service Level Agreement time) and checking permissions.
- Contact with TAC (Technical Assistance Center) and/or local engineering support and inform about incidents.
- Acting as the technical point of contact between the engineering team customers and partners.
Requirements:
- Fluent in Polish and very good command of spoken and written English
- Very good communication and organizational skills
- Good knowledge of in MS office (Excel PPT Word) tools
- Motivated and willing to learn
- Ability to work in a diversified cross culture organization
- Availability to work full-time stationary in the office
Optional:
- Call center and customer service experience
- Technical/ electrical background or knowledge of solar energy market and technology
- Student or fresh graduate in Electrical discipline or equivalent
We offer:
- Employment contract.
- Attractive salary with bonus system.
- Benefits: sport cards private healthcare package plenty of parking places.
- Office location in Warsaw near Galeria Mokotów.
- Participating in the newest telecommunication and green energy technology projects. for global telecommunication leader.
- Chances for development and personal growth.
- Combination of Western and Eastern culture.
- Open-minded and friendly teams.
- Multilanguage environment.
- Authentic Chinese cuisine in the canteen.
Interested Please apply with your documents in English. Applications without CV will not be considered.
Important: To be considered for this role applicants must be eligible to work and live in (country).
Privacy Statement:
We are committed to protecting your privacy by following the local legal data privacy legislation. If you decide to continue your contact with Huawei you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely.
If you have any queries in regards to Huawei Europe Data Privacy please feel free to contact our European Data Protection Officer by clicking here.
Employment Type
Full Time
