Customer Service Specialist

Job Title: Customer Service Specialist

Location: Bydgoszcz Poland (Hybrid)

About SPX FLOW

SPX FLOW Inc. manufactures and supplies engineered flow components process equipment and turn-key systems. The Company offers 20 brands of pumps valves mixes air dryers hydraulic tools homogenizers separators and heat exchangers filtration solutions as well as aftermarket parts and services.

We serve food and beverage health and industrial manufacturers bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX FLOW solutions.

SPX FLOW has been established for over 100 years! Headquartered in North Carolina we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design deliver and service high-value solutions for our customers.

About the Role

The Customer Support Specialist supports customers by telephone written email and requests regarding product selection placement of orders quotations shipments and complaints. These requests include returns/credits shortages and adjustments order status expedites and requests for documentation. Evaluation and performance of various tasks ensure the customers needs are met to the best of our ability daily. Communications with internal departments such as production supply chain project management engineering and shipping/receiving to communicate customer requirements and expedites. This role is responsible for receiving customer orders and completing all associated data entry for placing the order in SAP while acting as a direct liaison between SPX and customers as a front-line customer support agent by representing the customer and processes.

About Your Responsibilities

• Provide telephone and email coverage daily.
• Set-up manage and fulfill order entry responsibilities to be completed daily including entering new orders adding items to existing orders changing orders expediting canceling items on existing orders and pricing verification.
• Review new orders and check if Commercial had included all required supporting documents for commercial compliance.
• Proactive Dating and Rep/Customer notification and proactive communication process for upcoming shipments under customer control and sales order status updates when applicable.
• Review customer complaints and issue returned goods numbers or credits as required and initiate customer complaints received within internal tracking programs (C4C).
• Review customer complaints - engage with Management to ensure that issues are identified and escalated to senior leadership.
• Liaison for all internal and external team communications for sales orders. Including but not limited to Supply Chain Engineering Project Management Commercial Technical Services Production and Shipping.
• Exhibit sufficient export order knowledge and comply with all company rules for export order processing.
• Daily C4C Ticketing and Phone system use.
• Enter order acknowledgements in customer web portals.

What You Need

• Deep and practical understanding and execution of Customer Service concepts practices procedures. Experience with Microsoft products (e.g. Excel). At least 2-5 years of experience in customer service preferred. Having a well-established professional experience of at least several years after graduation is indispensable.
• Must have the ability to manage a diverse volume of work and apply appropriate priorities which involve a high frequency of change.
• Forward thinking mentality.
• Strong written and verbal communication skills in English and Polish. Being able to speak and write fluent English and Polish is mandatory.
• Diplomatic attitude & professional communication style with polished personal presentation.
• Experience working in large multi-level organizations.
• Influence others through motivation and positive outlook.
• Expertise with SAP or with another similar ERP system preferred.
• Strong customer focus mindset coupled with the ability to manage challenging customers in an understanding and professional manner.

About Your Benefits

• Stable employment in an international company
• Work in a modern facility in clean air-conditioned rooms
• A friendly atmosphere and team support
• A package of training courses that enhance the qualifications needed for the position (forklift licenses crane operation etc.)
• An annual bonus and pay raises conditional on meeting individual goals in the annual review and production targets at the plant
• Life insurance for the employee for 1 PLN
• Subsidies from the Company Social Benefits Fund (including Wczasy pod gruszą vacation benefits subsidies for Christmas and Childrens Day Fit Profit sports card)
• An employee referral program with bonuses
• Online English lessons fully financed by the employer
• Meal subsidies in the employee canteen (breakfasts/lunches)
• Subsidies for the purchase of glasses (as needed)
• Summer and winter day camps for employees children at preferential prices
• A program supporting employees charitable and sports initiatives

Next steps

Does it sound like your next job Be our solution in the making and apply now!

If you have any questions please feel free to contact our Recruitment Team.Contact person details: