Supervisor

Bath - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The A&M Mission: Were more than just a jewellery brand were on a mission to revolutionise the jewellery experience.

Our Values & Culture: At A&M our values arent just words - theyre the heartbeat of how we show up every single day.

Grow Together. Celebrate Each Other. Break All Boundaries.

Were a company fuelled by growth recognition and pushing beyond the expected. We move fast think big and believe that progress is a shared journey. We champion one anothers wins and show up with support when it counts - because when one of us grows we all do. If youre inspired by collaboration driven by curiosity and energised by celebrating others youll thrive here at A&M.

Location: Our Bath Store.

Hours: Full Time.

Salary & Benefits: 28000 commission. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work caring for our suppliers and educating and supporting our team. See our commitments here.

The Supervisor Mission:

You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.

How youll drive success:

Experiential Retail

Partner with your Store Manager & Assistant Store Manager to continuously Integrate in store our 3 experiential retail pillars: Community & Connection Memorable Moments and Inspiration & Innovative
Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions leading a centre of innovation and experimentation
Be the expert in product knowledge to drive sales and inspire the team
Use your creativity to set team challenges to create an engaging interactive experience in store
Track and measure sales results throughout the day being adaptable and flexible to stay on track

Inspirational Team Management

Partner with your Store Manager & Assistant Store Manager to provide the support mentorship coaching and guidance that the team need to truly flourish and grow in their roles
A clear and confident communicator youre comfortable with delivering feedback to your team at all levels in the moment
Recognise and celebrate team achievements and identify development opportunities in the team feeding these observations back to your management team
Cultivate an environment of open communication collaboration and mutual support

Operational & Brand Loyalty Excellence

Ensure the store consistently meets or exceeds company standards for cleanliness organisation and visual merchandising
Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment
Ensure the team are actively opting customers into our loyalty programme to build a loyal regular customer base for the store

What youll need to thrive:

A values champion and brand ambassador our values must resonate deeply with you
You radiate positivity & enthusiasm and inspire the people around you
This role is suitable for anyone with Supervisor experience in a store
Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning growth and development
Strong problem-solving abilities with the capacity to anticipate and respond effectively to change
Youre always looking for a better way to do things and are naturally curious in everything you do and every conversation you have

The Interview Process and Candidate Experience

Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better asking questions inspired by our three core values
SWOT Analysis - youll present a SWOT analysis for the store youre applying to and share this with your Area Manager in person
In-Store Experience Interview - a chance for you to experience life as a Supervisor in an A&M store with our Head of Retail

Feedback: Were committed to creating the best candidate experience we can for you. Youll receive feedback over the phone or email at every stage in the process once youve had an interview so that we can set you up for success and help fuel your growth.

The A&M Mission: Were more than just a jewellery brand were on a mission to revolutionise the jewellery experience.Our Values & Culture: At A&M our values arent just words - theyre the heartbeat of how we show up every single day.Grow Together. Celebrate Each Other. Break All Boundaries.Were a comp...