Supervisor of Customer Service (mwd)
Supervisor of Customer Service (mwd)
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Job Description
The TIENS Group Co. Ltd. is a multinational conglomerate integrating industrial capital business capital and financial capital with its scope of business covering biotechnology health management hotel and tourism industry education & training e-commerce and finance investment etc. With its business reaching over 224 countries TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.
Tasks
- Strategy & System Development Define and implement the customer service strategy in line with the Groups overall direction. Build optimize and maintain the companys customer service system standards and workflows.
- Team Leadership & Performance Lead coach and develop the customer service team. Allocate resources effectively set KPIs monitor performance control departmental expenses and ensure continuous improvement of service quality and customer satisfaction.
- Customer Interaction & Support Handle customer inquiries and complaints via phone email chat and other channels with professionalism and empathy. Provide product/service information and ensure fast effective resolution.
- Process & Quality Control Measure and control service quality KPIs streamline operations and implement best practices to deliver efficient and standardized service.
- CRM & Communication Optimization Ensure CRM system performance manage data integration (SDK-API) implement mobile CRM strategy and create innovative communication concepts to enhance the user journey (e.g. automated email campaigns).
- Cross-Department & Project Support Collaborate with other departments support TIENS Europe projects and participate in events meetings and training sessions to align customer service efforts with company objectives.
Requirements
- Bachelor degree or above. Excellent knowledge of Turkish and English in both written and spoken
- strong communication skills and excellent online/offline marketing skills
- Strong sense of responsibility flexible mind optimistic personality and good working ability under pressure;
- PC skills with the MS Office package
Benefits
- A motivated team that supports each other
- The opportunity to contribute your individual strengths
- Coffee tea and water are freely available
- Broad TIENS product portfolio with attractive employee discounts
Employment Type
Full Time
