What youll do
- Manage a central inbox and phone system distributing enquires ensuring our guests reach the right person & have a smooth & memorable first impression of The Hoxton
- Keep things running smoothly by supporting our team across reactive and proactive from creating and updating bookings contracts & invoices; regular reporting and updating of our systems rooming lists rate loadings RFPs presentation decks monthly reports processing commissions and diary management etc.
- Manage internal bookings & requests including site visits with clients as required to support the team
- Build strong relationships with the Hotel teams and external third parties keeping the guest experience at the heart of everything you do
- Liaising with clients and managing smaller bookings as required
- Get involved with projects & ad-hoc activities across the 4 Hotels and champion multiple projects
- Support the team in growing and moving the function forward
Qualifications :
What were looking for
- Experience working within hospitality or a similar role; youre looking for an opportunity to take the next step into a career in groups & event sales
- Someone who is proud of their OTT attention to detail and knows how to stay organised while working at a fast pace
- Youre confident using systems such as Outlook Excel Microsoft Word Adobe (experience using OPERA Delphi CRM system would be an advantage)
- A people person great at building strong and lasting relationships
- Youre looking for a challenge and a place where you can be you (no clones in suits here)
- Youre not precious. We leave our egos at the door and help get stuff done
- You want to be part of a team that works hard supports each other and has fun along the way
Additional Information :
Whats in it for you
- Salary: competitive salary
- Holidays: 25 days plus the 8 bank holidays
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- Its ok not to be ok we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying but well feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role learning academies to broaden your skillset and development that helps you think make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers from our team drinks to our (pretty special!) bi-annual parties we know how to have a good time!
- Enhanced family leave for when youre expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.
Remote Work :
No
Employment Type :
Full-time
What youll doManage a central inbox and phone system distributing enquires ensuring our guests reach the right person & have a smooth & memorable first impression of The HoxtonKeep things running smoothly by supporting our team across reactive and proactive from creating and updating bookings contra...
What youll do
- Manage a central inbox and phone system distributing enquires ensuring our guests reach the right person & have a smooth & memorable first impression of The Hoxton
- Keep things running smoothly by supporting our team across reactive and proactive from creating and updating bookings contracts & invoices; regular reporting and updating of our systems rooming lists rate loadings RFPs presentation decks monthly reports processing commissions and diary management etc.
- Manage internal bookings & requests including site visits with clients as required to support the team
- Build strong relationships with the Hotel teams and external third parties keeping the guest experience at the heart of everything you do
- Liaising with clients and managing smaller bookings as required
- Get involved with projects & ad-hoc activities across the 4 Hotels and champion multiple projects
- Support the team in growing and moving the function forward
Qualifications :
What were looking for
- Experience working within hospitality or a similar role; youre looking for an opportunity to take the next step into a career in groups & event sales
- Someone who is proud of their OTT attention to detail and knows how to stay organised while working at a fast pace
- Youre confident using systems such as Outlook Excel Microsoft Word Adobe (experience using OPERA Delphi CRM system would be an advantage)
- A people person great at building strong and lasting relationships
- Youre looking for a challenge and a place where you can be you (no clones in suits here)
- Youre not precious. We leave our egos at the door and help get stuff done
- You want to be part of a team that works hard supports each other and has fun along the way
Additional Information :
Whats in it for you
- Salary: competitive salary
- Holidays: 25 days plus the 8 bank holidays
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- Its ok not to be ok we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying but well feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role learning academies to broaden your skillset and development that helps you think make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers from our team drinks to our (pretty special!) bi-annual parties we know how to have a good time!
- Enhanced family leave for when youre expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.
Remote Work :
No
Employment Type :
Full-time
View more
View less