Client Care, Veterinary Assistant, Lexington Road Animal Hospital
Client Care, Veterinary Assistant, Lexington Road Animal Hospital
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Job Description
Veterinary Client Care Assistant
Location: Waterloo ON
Lexington Rd. Animal Hospitalis currently recruiting for a dependable and confident Customer Service Representative / Technician Assistant to join our clinic. Thispart-timeopportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital.
Key responsibilities and attributes in your role as Customer Service Representative include:
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients referring veterinarians & internal office messages
Admitting and discharging pet patients Invoicing/billing; creating estimates obtaining pet owner confirmation and processing payments
Scheduling appointments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills
Willingness to learn more regarding veterinary services updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Previous customer service or front desk experience in hospitality or retail is an asset!
Additional responsibilities include:
At least one year of veterinary experience preferred.
Assist the veterinary staff with various tasks and treatments
Create a warm and welcoming environment for our patients and pet parents
Create a positive low-stress atmosphere for our clients and patients
General housekeeping duties; cleanliness of reception area pet holding areas and common areas
Compassion and a nurturing attitude
Ability to remain calm in stressful situations and to adapt to changing situations
Efficient in carrying out assignments independently
Takes initiative to complete tasks throughout the day
Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada each location offers a diverse experience a local community feel and a caring culture you can thrive in: We have the right fit for you!
RRSP Employer 5% Match Program! Saving for your future just got easier!!
A caring culture of Wellness and Appreciation! Competitive wages and benefits!
Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
Annual uniform allowance
Exceptional career development: there is room to grow here!
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
Please send your resume to or visit us at learn more!
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.
#jobswithpets
#workwithanimals
#waterloojobs
If you are a current associate you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Employment Type
Part-Time
