Director of Technology and IT Operations
Director of Technology and IT Operations
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Salary Not Disclosed
1 Vacancy
Job Description
The Director of Technology/IT Operations will be a mission-driven leader responsible for overseeing all aspects of NYPCCs information technology and digital transformation including strategy infrastructure data/network security and daily operations. The Director will ensure that technology systems effectively support clinical services administration compliance and patient engagement. This role directly manages the IT Network and Systems Administrator Help Desk and Developer personnel while providing both operational leadership and strategic vision for all technology initiatives.
Responsibilities:
Technology Strategy & Leadership
- Lead the IT and technology teams including help desk network/systems administration and developers.
- Develop and implement a technology roadmap that aligns with NYPCCs mission regulatory requirements and long-term growth.
- Drive digital innovation to improve patient access staff efficiency and service delivery.
- Serve as a strategic advisor to leadership on technology trends and opportunities.
IT Operations & Infrastructure
- Oversee daily IT operations including system administration help desk support and technology procurement.
- Ensure reliability uptime and performance of all clinical and administrative technology systems.
- Manage and optimize the electronic health records (EHR) platform telehealth solution and all other platforms used by clinical and administrative staff.
- Standardize processes for onboarding device management and system upgrades across the organization.
Data Security & Compliance
- Ensure strict adherence to HIPAA HITECH OMH DOH and other applicable privacy/security regulations.
- Implement and maintain cybersecurity best practices including encryption access control and incident response.
- Direct disaster recovery and business continuity planning to minimize downtime and protect sensitive data.
- Conduct ongoing audits and risk assessments to ensure organizational compliance.
Digital Transformation
- Lead all aspects of NYPCCs digital transformation initiatives.
- Evaluate implement and maintain tools that further NYPCCs mission through technology.
- Promote automation interoperability and cross-platform integrations to enhance operational efficiency.
- Champion a culture of digital adoption and innovation throughout the agency.
Team Management & Development
- Supervise IT Staff including the Network and Systems Administrator Help Desk staff and developers fostering a culture of service accountability and growth.
- Provide training and support to clinical and administrative teams to maximize effective technology use.
- Define clear performance metrics and ensure continuous improvement in IT service delivery.
Stakeholder Collaboration
- Partner with clinical operations and administrative leadership to identify technology needs and opportunities.
- Serve as the bridge between technology patient care and organizational priorities.
- Communicate technology initiatives in a clear and accessible manner to both technical and non-technical stakeholders.
Vendor & Budget Management
- Oversee vendor relationships technology contracts and service-level agreements.
- Evaluate vendors and solutions to ensure cost-effectiveness security and alignment with NYPCCs mission.
- Develop and manage the IT budget ensuring cost-effective and mission-aligned investments.
- Monitor expenses and identify opportunities for cost savings through efficiency and negotiation.
Miscellaneous
- Other duties and special projects as assigned by leadership.
Qualifications :
- Bachelors degree in Information Technology Computer Science or related field (Masters degree preferred).
- At least 4 5 years of proven leadership experience in IT or technology management ideally within healthcare or nonprofit settings.
- Familiarity with HIPAA HITECH and other healthcare compliance requirements.
- Experience managing IT support teams with strong people management and mentoring skills.
- Strategic thinker with hands-on ability to solve technical challenges in a resource-conscious environment.
- Mission-driven and able to represent NYPCC with professionalism and enthusiasm.
- Excellent time management skills with the ability to multi-task and work under pressure.
- Proficient in Microsoft Office (Outlook Word Excel PowerPoint).
- Ability to work effectively across all levels and diverse cultures.
- Maintains a positive upbeat can-do attitude.
- Thrives in a dynamic evolving high-change environment.
- Passionate about NYPCCs mission and values.
- Valid Drivers License and reliable vehicle to travel across Bronx Brooklyn and Queens.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Please Note:
- WEEKLY TRAVEL IS REQUIRED TO OUR QUEENS BROOKLYN AND BRONX LOCATIONS.
Salary: $150000 - $175000/year
Compensation will commensurate with experience and qualifications.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
