Information Systems Manager at Clark Planetarium

Salt Lake CountyA career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community please keep reading.

What it is like to work here:

At Salt Lake County our culture is woven into all aspects of our work and our employees lives from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment we appreciate employees through great benefits a healthy work life balance and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live to work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place. Its our heart and service that bring us together.

We encourage a work life balance:

Working for Salt Lake County is more than just a paycheck. A career with Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays up to 24 vacation days 12 sick days and one personal day every year.

Additional Benefits include:

• Retirement options for hybrid pension/401(k) or 401(k) only with 10% contribution

• Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees
• Health Savings account with a county contribution up to $1200/year Flexible Spending Account
• 100% county-paid Long-Term Disability and Short-Term Disability option
• Plus: Onsite medical clinic hospital insurance pet insurance auto and home insurance and discounts at County facilities.

For Benefits information Click HERE

To estimate how much your pay and benefits could be worth use our Total Rewards Estimator

Background Check Information

Due to the nature of this position the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

IMPORTANT INFORMATION REGARDING THIS POSITION

Position requires being accessible during all operating hours of the facility being able to respond to emergencies; and occasionally working scheduled overnight and/or weekend hours to accomplish necessary tasks without conflicting with normal business operations.

Position may involve travel.

This position is very much a working manager addition to leading the internal IT Team and managing projects tasks and planning calendars the successful candidate will have the skills talent and experience to participate in the regular configuration implementation troubleshooting and repair of standard and custom technology products both hardware and software.

JOB SUMMARY

Manages and supervises the Divisions Information Technology unit. Responsibilities include systems management for general office systems servers and LAN systems POS (point of sale) and integrated inventory systems membership database website and other online systems Participates in management meetings scheduling budgeting operations decisions and related administrative tasks.

MINIMUM QUALIFICATIONS

Graduation from an accredited college or university with a four-year degree in a related field 6 (six) years experience in a related field including a minimum of 2 years supervisory experience or an equivalent combination of education experience and/or technical certification; experience education or certifications cannot be substituted for supervisory experience.

ESSENTIAL FUNCTIONS

The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of specific duties and responsibilities will not preclude it from the position.

Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without a reasonable accommodation.

• Manages the design configuration procurement installation maintenance and user training of general office computer systems and peripherals including desktop systems laptops tablets printers and copiers.
• Oversees procurement installation upgrading and user training of general office software.
• Manages internal network operations including hardware software cabling and other infrastructure application and storage servers.
• Manages and maintains IMAX theatre technology systems including hardware software projectors audio system screen and other theatre technology components. Coordinates with technical services to maintain operations resolve issues and support routine and emergency maintenance visits.
• Manages and maintains the Divisions use of the County IOT network including digital signage systems media systems and online exhibit systems.
• Participates in Division project execution and management. Communicates and manages project expectations for team members and stakeholders in a timely and clear fashion through detailed and comprehensive project and communications plans.
• Collaborates with senior leadership to develop and implement technology-related internal policies and procedures.
• Supervises IT staff which includes hiring orienting training assigning setting work schedules and reviewing work performance annual work performance appraisals and discipline.
• Manages and maintains Division software licensing. Recommends options to minimize expenses and duplications.
• Participates in annual budget process and meetings to support sub-departments technology needs.
• Maintain and audits the Divisions controlled assets database.
• Coordinates with County IT sub-departments and staff to manage the Divisions server environments Active Directory accounts and Distribution Lists.

KNOWLEDGE SKILLS AND ABILITIES (KSA)

Knowledge of:

• Advanced computer and network hardware configuration (including cable management)
• Advanced software skills using standard office applications
• Database management and basic MS-SQL scripting language
• Basic web design and common social media platforms/outlets
• Project management principles and practices
• Supervision and personnel management practices and principles
• Accounting and budgeting principles
• Point-of-sale systems and PCI requirements

Skills and Abilities to:

• Troubleshoot problems in a high-stress environment; analyze data and solve problems.
• Conduct trainings in one-on-one and group settings.
• Communicate effectively with staff and customers in person and via phone email SMS and other standard methods.
• Supervise staff including training evaluation and discipline.
• Manage multiple projects in a team environment.
• Perform technical proficiency in all classes of technology software/hardware and applications.
• Provide excellent customer service and effective client (internal and external) relations.
• Follow and communicate effectively both verbally and in writing.
• Think logically and systematically solve complex problems and effectively apply general principles to specific conditions.
• Research and evaluate system needs and specifications and design systems and procedures.
• Coordinate the efforts of vendors customers internal and external staff.
• Keep up to date with changing technologies and recommend updates to systems accordingly.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Most work will be conducted in a general office environment. However certain tasks may require lifting up to 50 lbs.; working on high platforms ledges shelves on scaffolding ladders and/or rooftops; working in small cramped spaces such as cabinets corners and/or under desks; working in dark or dimly lit spaces.

IMPORTANT INFORMATION REGARDING THIS POSITION

Position requires being accessible during all operating hours of the facility being able to respond to emergencies; and occasionally working scheduled overnight and/or weekend hours to accomplish necessary tasks without conflicting with normal business operations.