ASPIRE GSC – Configuration Manager

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk it stands as the central authority and shared service delivery hub orchestrating all operational workflows processes procedures and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that place AI continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers.

We are seeking an experienced ASPIRE Managed Service Global Service Centre Configuration Manager who is accountable for the Configuration Management practice which supports the entire ASPIRE Managed Service and its customers. This role ensures that all IT assets and configurations are accurately documented and maintained in line with the policies set out in the Configuration Management Plan.

Key Responsibilities:

• Manage maintain and develop our Service Now Configuration Management Database (CMDB)
• Manage the Configuration Items (CIs) in the CMDB ensuring accuracy of CI class hierarchy and relationship management
• Define Configuration Management processes and procedures in line with organizational policies and objectives.
• Maintain CI records in the CMDB through a structured change management process.
• Assure CMDB accuracy by regular frequent audits and the resolution of discrepancies in configuration data.
• Collaborate with other APSIRE Managed Service teams and stakeholders to ensure seamless integration of Configuration Management with all other ITSM processes.
• Provide accurate and up-to-date reporting of CIs to ASPIRE Managed Service stakeholders to assist in decision-making.
• Monitor and report on the effectiveness of the Configuration Management practice.

Qualifications :

Skills Education & Qualifications:

• Strong understanding of ITIL framework.
• Proven track record of performing Configuration Management using Service Now.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Highly focussed attention to accuracy and detail.
• Strong analytical and problem-solving abilities.
• Strong leadership and team management skills.
• Flexibility to work outside regular business hours if necessary.
• ITIL v4 Foundation Certificate is beneficial.
• Additional certifications in project management (e.g. PMP PRINCE2 Agile) could be beneficial.
• At least 3 years of ITSM experience with a strong focus on Configuration Management.
• Experience of working in a Managed Service Provider (MSP).
• Proven track record of managing complex IT configurations in a large organization.

Additional Information :

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their well-being professional growth and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel allowing our employees to strike a balance between work and life.

We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our companys profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth.

Remote Work :

No

Employment Type :

Full-time