Assistant Manager Guest Relations

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

As an Assistant Manager - Guest Relations at JLL you will lead front office operations while managing guest relations and customer engagement initiatives to ensure exceptional visitor and employee experiences across all touchpoints. This leadership role combines operational management with customer service excellence requiring you to oversee front office team performance while greeting and assisting visitors clients and employees with warmth and professionalism managing visitor management systems and maintaining reception area appearance to ensure it remains tidy organized and welcoming. You will play a crucial role in JLLs commitment to delivering outstanding workplace experiences by acting as primary point of contact for employee and visitor queries supporting periodic feedback collection to enhance service standards collaborating with helpdesk teams for timely service ticket resolution and coordinating internal events meetings and leadership visits while ensuring meeting room and common area readiness.

What your day-to-day will look like:

• Greet and assist visitors clients and employees with warmth and professionalism while managing reception area appearance and organization
• Operate visitor management systems for registrations badges and access control while handling incoming calls messages and emails with clarity
• Maintain inventory of front-desk supplies ensuring operational readiness while acting as point of contact for employee and visitor queries
• Support periodic feedback collection to enhance service standards while liaising with employees about amenities events and service information
• Collaborate with helpdesk to ensure timely resolution of service tickets while monitoring facility usage and coordinating with vendors
• Conduct basic facility inspections including front office equipment and safety supplies while assisting in executing safety procedures
• Support coordination and execution of internal events meetings and leadership visits while ensuring meeting room readiness
• Maintain and circulate event trackers while assisting with logistics setup catering coordination tech support and guest logistics.

Required Qualifications:

• Leadership experience in front office operations or guest relations management
• Strong customer service background with ability to greet and assist diverse groups with warmth and professionalism
• Experience operating visitor management systems and handling multi-channel communications (calls messages emails)
• Demonstrated ability to maintain organized welcoming environments while managing supply inventories
• Customer engagement skills with experience in feedback collection and service enhancement initiatives
• Coordination abilities with experience supporting events meetings and leadership visits
• Problem-solving skills with ability to resolve complaints and service disruptions using customer-centric approach
• Understanding of safety procedures emergency protocols and basic facility inspection requirements.

Preferred Qualifications:

• Background in corporate guest relations or hospitality management
• Experience with helpdesk collaboration and service ticket resolution processes
• Knowledge of facility management operations and vendor coordination
• Understanding of meeting room setup catering coordination and tech support logistics
• Experience with event tracking systems and logistics coordination
• Familiarity with safety supplies management including first aid kits and emergency equipment
• Background in team leadership and staff development
• Knowledge of corporate amenities management and employee communication strategies.

Location: Onsite

What you can expect from us:

• Youll join an entrepreneurial inclusive culture where we succeed together across the desk and around the globe
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career recognition wellbeing benefits and pay
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you

At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees. We choose to take the more inspiring innovative and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration locally and across the globe which allows us to create transformative solutions for the real estate industry. We support each others wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.