Help Desk Support Rep, Team Lead
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Job Location:
New Orleans, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Requirements
- Answer Insurance Help Desk caller in inquiries.
- Execute batch data entry of multiple employee forms into the applicable client system.
- Record 100% of calls into the incident management system.
- Assist in the resolution of problems and the identification of potential issues and trends.
- Ensure complete client satisfaction and overall project success.
- Assist with and conduct YRCI performance reviews for relevant team members.
- Sign off on YRCI team member timesheets and ensure timesheet compliance.
- Review and approve YRCI team members leave requests.
- Be the face of the YRCI team to the client ensuring successful operations and delivery of services.
Requirements
- Multitask and effectively plan and organize work.
- Strong communication skills.
- Interpret and apply regulatory material.
- Communicate effectively both orally and in writing.
- Keen attention to detail and effective working in a team environment.
- Experience in a customer-service oriented call center environment is highly desired (but not required).
- Operate on an eight (8) hour workday schedule (core hours 8AM to 4PM central time) Monday through Friday excluding Federal Holidays.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
YRCI is a veteran-owned firm offering turn-key shared professional services in human capital & human resources, acquisition management and financial management to federal and commercial clients across the nation from the Washington, DC region.
