Underwriting Operations Manager
Underwriting Operations Manager
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Job Description
Title:
Underwriting Operations ManagerCompany:
Everest Insurance CompanyJob Category:
Underwriting OperationsJob Description:
About Everest
Everest is a global leader in risk management rooted in a rich 50 year heritage of enabling businesses to survive and thrive and economies to function and flourish. We are underwriters of risk growth progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders who care deeply about our impact on communities and the wider world.
About the Role
We are seeking an Underwriting Operations Manager to join our North America Underwriting Services team in our newly created Everest Business Center in Dallas. Our team serves as the essential backbone for the underwriting function driving efficiency accuracy and ultimately contributing to a better experience for our brokers and clients throughout the commercial insurance lifecycle. This is a hybrid role based in our Dallas office (3 days in office/2 days remote).
Role & Responsibilities (include but not limited to)
Leading a team of local Operations associates who provide critical support for NA Insurance across Property Casualty and Financial Lines of business.
Acting as the local leader for the Dallas Underwriting Services team by driving team building engagement and inclusion for all Underwriting Assistant roles within the office.
Leveraging data to drive the day-to-day production of all assigned tasks including Ratings Policy Issuance and Mid-term Endorsements. You will reprioritize and/or reassign work as needed to consistently achieve established SLAs.
Utilizing continuous improvement methodology to root cause problem-solve and drive process improvement opportunities when the situation warrants.
Contributing as a key player in the automation journey helping to define when tasks should be escalated to a team member for review and balancing efficiency with the need for intervention to optimize elevate and scale AI models.
Developing and fostering relationships with internal stakeholders which includes collaborating to gather requirements resolve issues and ensure seamless integration and support.
Overseeing responses to Quality Audits within the group and proactively monitoring the team to ensure execution against Audit criteria.
Driving Change Management and following through on key initiatives and priorities. This includes contributing to technology advances and/or new system functionality or enhancements that impact workflow execution.
Ensuring staff meet the core competencies and skills needed to deliver quality service.
Guaranteeing that training materials are developed and implemented and that staff are trained to support the delivery of products and services.
Developing implementing and refining standardized workflow procedures including identifying best practices to drive operational excellence.
Managing all aspects of team supervision including hiring leading coaching and developing the team to achieve performance goals and service metrics with guidance from management.
Qualifications
Bachelors degree or equivalent business experience.
A minimum of 3 years of commercial insurance experience.
A minimum of 2 years experience in a prior leadership role.
A demonstrated ability to motivate and lead agile high-performing and engaged teams.
A proven track record of delivery of key performance indicators and driving accountability within the team.
Exceptional skills with Microsoft Excel including the use of Pivot tables formulas data cleansing and analysis.
Experience working in matrixed and virtual team environments is a plus.
Experience with managing through change and process improvement and leveraging technology to drive change.
A strong data-driven analysis planning and problem-solving mindset.
Knowledge Skills & Competencies
Demonstrated knowledge of commercial insurance policy life cycle terminology processing and procedures.
Experience working with non-admitted and admitted business including awareness of regulatory and compliance impact to policy life cycle execution.
Strong problem solving critical thinking and analytical skills.
Ability to root cause problem solve and drive accountability for executional delivery.
Excellent coaching and communication skills: verbal written and interpersonal.
Strong customer service focus; meeting and exceeding expectations.
Agility: navigate ambiguity while muti-tasking and working in a fast-paced environment.
Demonstrated ability to work in a result-oriented service environment.
Intellectual curiosity to delve into and solution various business problems.
Passion for collaboration encouraging diversity of thought.
High sense of ownership urgency execution and accountability.
The base salary range for this position is $100000 - $120000 annually. The offered rate of compensation will be based on individual education experience qualifications and work location. All offers include access to a variety of benefits to employees including health insurance coverage an employee wellness program life and disability insurance 401k match retirement savings plan paid holidays and paid time off (PTO).
#LI-Hybrid
#LI-CK1
What if I dont meet every requirement At Everest we are dedicated to building an inclusive and authentic workplace. So if you are excited about this role but your past experience doesnt align perfectly with every element in the job description we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.
Our Culture
At Everest our purpose is to provide the world with protection. We help clients and businesses thrive fuel global economies and create sustainable value for our colleagues shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Clickhereto learn more about our culture.
- Our Valuesare the guiding principles that inform our decisions actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
- Our Colleague Behaviorsdefine how we operate and interact with each other no matter our location level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.
All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues and the global communities we serve.
Type:
RegularTime Type:
Full timePrimary Location:
Dallas TXAdditional Locations:
Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion or creed sex (including pregnancy) sexual orientation gender identity or expression national origin or ancestry citizenship genetics physical or mental disability age marital status civil union status family or parental status veteran status or any other characteristic protected by law. As part of this commitment Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Everest Benefits at
Required Experience:
Manager
Employment Type
Full-Time
