IT Executive Support Technician
IT Executive Support Technician
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Job Description
Overview
Executive IT Support Technician
Location: On-site Omaha NE. Global HQ (MF 7:00 AM 4:00 PM)
Compensation: $3843/hr (contract); permanent salary anticipated in same range
Travel: Minimal/light travel once permanent
About the Role
Connection is seeking a highly skilled Executive IT Support Specialist to deliver white-glove personalized technology support to our clients executive leadership team including up to 15 VP and C-suite members. This role requires a proactive detail-oriented professional with a strong background in Windows MacOS mobile technologies and networking as well as the ability to manage personal technology needs with discretion and urgency.
Youll serve as the trusted technology partner for executives-resolving issues quickly ensuring seamless meetings and presentations and enabling productivity through reliable high-touch IT support.
Responsibilities
Provide dedicated high-touch IT support for executive leadership (PCs Macs mobile devices printers personal technology).
Deliver white-glove support for meetings presentations and Zoom conferencing.
Troubleshoot and resolve hardware/software issues across Windows MacOS O365 Active Directory and mobile platforms.
Proactively monitor and maintain executive IT equipment to ensure peak performance.
Train executives on using new and existing technology tools effectively.
Ensure compliance with corporate IT policies while delivering customized solutions.
Coordinate with Corporate Shared Services IT vendors and third parties as needed.
Document and report on IT support activities response times and system health.
Implement enhanced security measures to safeguard executive data and communications.
Gather feedback from executives and drive continuous improvement in IT services.
Min
Max
Qualifications
5 years of IT support experience with at least 2 years in executive or VIP support.
Strong expertise in Windows MacOS iOS/Android O365 Active Directory printers and networking basics.
Proven ability to provide white-glove confidential and professional support to senior leaders.
Experience with Zoom and other video conferencing platforms.
Strong problem-solving multitasking and communication skills.
Ability to remain calm and effective under pressure with a high sense of urgency.
Vendor coordination and warranty/service management experience preferred.
Required Experience:
IC
Employment Type
Full-Time
