Global Dialler Manager

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Reference: DUR003456-LC-1

Mount Edgecombe.Working hours: Monday to Friday 08:00am - 18:00pm.
Are you a dialler expertwith a track record of driving contact centre performance A well-established growing business is looking for a Global Dialler Managerto take ownership of their dialler strategy and elevate operations to the next level.

Duties & Responsibilities

Key Responsibilities:

Own the Dialler: manage campaigns queues skills workflows and rules in Connex One / Connex AI
Boost Performance in Real-Time: implement smart recycle rules optimize best-time-to-call and enhance list penetration
Turn Data into Action: analyse and report on key metrics - contact rates SPH conversions abandonment rates
Ensure Compliance: uphold Do-Not-Call (DNC) regulations and consent best practices
Collaborate Across Teams: work closely with Operations WFM and QA to meet daily and weekly performance targets

What Were Looking For:

Minimum 10 yearsin a call centre with at least several years in a management role
A go-getterwith a strong confident personality and excellent English communicationskills (written and verbal)
A self-motivated systems-orientedprofessional who thrives in a high-performance environment
Tertiary education
Hands-on experience with Connex One or Connex AI- this is non-negotiable
Proven success in improving contact and conversion ratesin sales or retention
Strong Exceland data handling skills - youre confident with files mapping and dispositions
Calm under pressure commercially minded and analytically sharp

Apply:

Required Experience:

Exec

Reference: DUR003456-LC-1Mount Edgecombe.Working hours: Monday to Friday 08:00am - 18:00pm.Are you a dialler expertwith a track record of driving contact centre performance A well-established growing business is looking for a Global Dialler Managerto take ownership of their dialler strategy and elev...