Senior Group Manager Operations
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The main purpose of this position as part of the senior management is to lead a team with specialist function.
You are customer & client facing & strive to deliver excellent customer experience.
You are accountable for designing implementing & tracking a portfolio of improvement projects for your functional area
.Key Responsibilities
Lead a team of operational leaders
Deliver contractual and commercial performance through cost and profitability management
Create a high-performing highly-engaged team through modeling desired WNS leadership behaviours effective coaching performance management and recognition
Build excellent relationships both internally and externally at all levels
Ensure compliance to all relevant process and regulatory standards
Control and minimise costs
Drive continuous improvement and create value by delivering excellent customer experience
Knowledge Skills and Attributes:
Leadership
Change management
Effective coaching skills Commercial acumen
Planning and organizational skills
MS Office at an advanced level
Qualifications :
Grade 12/Matric
Proven track record of 5 years experience as senior operations manager
Experience in a contact center/BPO environment
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
