Director of Operations
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Job Location:
Ypsilanti, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Hope Clinic our mission is to serve the whole person with compassionate high-quality care. We are seeking aDirector of Operations to join our leadership team and ensure that core programs run efficiently effectively and in alignment with our mission to serve all in Jesus name. If you are energized by mission-driven work and skilled in operational excellence wed love to hear from you.
The Director of Operations provides hands-on oversight and structured guidance for all program areas fostering strong cross-program coordination and continual process improvement. This role partners with program managers and leadership to set operational goals track outcomes and strengthen workflows so that Hope Clinic can deliver impactful whole person care to the uninsured in our community.
What Were Looking For:
- Bachelors degree
- Minimum of 5 years experience in program management/operations; nonprofit social services program supervision experience given preference
- Prior supervisory experience
- Strong critical thinking implementation and project management skills
- Strong assessment skills
- Operational proficiency with strong process-focus and change management skills
- Clear and direct communication style
- Demonstrated success in continuous quality improvement
- Commitment to Hope Clinics mission identity and core values
What Youll Do:
- Provide direct oversight and operational guidance to program managers in Behavioral Health Medical Dental and Food & Basic Needs programs
- Ensure programs are delivering quality services in alignment with mission and budget
- Drive continuous quality improvement initiatives identifying and implementing process enhancements
- Take initiative to communicate implement and manage projects and new processes to strengthen cross-program coordination
- Support and coach program managers to strengthen leadership and mission-aligned decision-making
- Provide direct support and engagement with program managers to address and resolve difficult client/patient issues
- Establish and monitor program metrics and outcomes reporting to leadership team and Hope Clinic board
- Collaborate with HR IT volunteer program and facilities to ensure effective use of resources within programs
- Regularly inform Development and Communications & Marketing teams of relevant program information initiatives events etc. to promote Hope Clinic and support strong donor/partner/community engagement
Hope Clinic is proud to offer a stellar benefits package designed to truly care for our team. Highlights include paid vacation and sick time generous paid holidays (including the week between Christmas and New Years) and comprehensive medical dental and vision coverage. Dental and vision are offered at no cost and medical coverage is provided at a very affordable lower than benchmark employee rate. Our benefits go above and beyond what most employers offer reflecting our commitment to supporting and valuing our staff.
A cover letter detailing your specific interest in Hope Clinic must accompany resume. Resumes without a cover letter will not be considered.
Hope Clinic is an equal opportunity employer. All applicants who meet the stated qualifications are encouraged to apply.
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Hope Clinic, an interdenominational Christian nonprofit organization, provides compassionate and practical help to those in need, ministering to the whole person with dignity and respect.
