Product Implementation Manager
Share
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About us:
Here at Tarro we build products for restaurant entrepreneurs. Our mission is to empower small brick-and-mortar restaurants by liberating them from the operational burdens of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. This allows them to both focus on creating a better experience for their customers while also helping their own business thrive.
We obsess over placing our customers first and working backwards from there. When our customers succeed we succeed!
What were looking for:
In this role your excellent communication and organizational skills will be key in ensuring our team onboard new clients thoroughly and successfully. Your responsibilities will include coordinating the rest of the team as they onboard clients and scheduling employees to optimize our process. You will also manage ongoing client communications and train your team to communicate with clients keeping the onboarding process on track. Youll keep things organized to ensure a smooth and efficient process.
What youll accomplish:
Coordinate the team handling our new client (restaurant) onboarding demonstrating your ability to schedule appropriately and ensure projects are completed on time.
Set and optimize employee schedules to align with business demand making sure we have the right people working at the right times.
Communicate with other departments like Sales and Customer Success employing your proactive communication skills and responsiveness.
Use your problem-solving skills to handle last minute changes ensuring client satisfaction and successful onboarding experiences.
About you:
Fluent in both English and Mandarin Chinese.
Experience leading and coordinating the work of others.
Exceptional verbal communication abilities.
A quick learner team player and self-motivated individual.
Demonstrated ability to work under time constraints with high attention to detail.
Client-Centric Mindset: Strong focus on delivering exceptional service to clients building trust and fostering long-term relationships.
Project Management Expertise: Skilled in organizing planning and executing projects from conception to completion within tightly scheduled timelines. Proficiency in project management tools (e.g. Asana Trello JIRA) is a plus.
A can-do attitude punctual attendance and a flexible approach to a non-traditional work schedule.
Strong problem-solving skills and a curious learning-oriented mindset.
High proficiency with office computer applications e.g. Excel Word etc
Bonus points:
Previous experience in customer service restaurant or hospitality industry.
A love for food!
If you do not meet all the requirements listed above which candidates rarely do dont worry. We still encourage you to apply!
Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race sexual orientation gender identity age nationality religion veteran status political affiliation and disability.
Required Experience:
Manager
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
